• Home
• Speakers
• Carole Spiers

Carole Spiers

A Single Word May Start The Avalanche!

In a 45-60 minute keynote or workshop session, discover Carole’s secrets of good communication - part logic, part intuition. Hook into this ‘8-point plan’ by a successful employee counsellor and independent mediator, who has experience of many workplace crises.

Articulacy Is Power
• Clear, convincing dialogue is a major weapon in the conduct of business
• Being inarticulate is often reflected in resentful, obstructive habits at work
• The arts of communication can be taught - a major subject for workshops
• Good communicators don’t have to battle for the ears of others

Listening Is Communicating
• Just listening and looking leaves you free to notice involuntary signals
• Body language has a highly significant vocabulary all of its own
• Sometimes a single word in the right place can turn around a situation
• Half an ear is not enough. You need both ears to listen effectively

Negotiating - And Restarting Talks
• Deploying communication skills for mediating workplace disagreements
• Experience shows how to open conversations in a tense atmosphere
• How to restart broken-down talks, sometimes with shuttle diplomacy
• Never underestimate your ability to accomplish the impossible

Return to the profile of Carole Spiers


Travels from UK

Related speakers