Hamish Taylor

Whatever we do, there is always a “customer” (often internal as well as external) – and it is these customers (not us!) who decide if we are adding value. How we engage with others is, therefore, as critical to our success as our skill-set, product or service!

Following an outstanding line management career, Hamish Taylor has now become the go-to person worldwide for organisations, teams and leaders who understand the power of placing the value they bring to their customers at the heart of all activities. Creating a powerful Customer Promise is the stimulus for better customer engagement (with the rest of the business and/or external customers), accelerated innovation and focused leadership.

Although relevant to all industries and functions, there has been recent huge demand to apply his approach to the IT/Technology, Finance/Financial Services and Risk/Compliance communities where Hamish’s lessons transferred from Consumer goods and other Service industries challenge thinking and inspire new approaches.

Hamish’s practical, inspiring, energetic, thought provoking and humorous keynotes are based on stories and experiences from someone who has both succeeded at the highest level and inspired many others to do the same (engaged by over 500 organisations in 48 countries including many of the world’s most successful organisations). Hamish never fails to receive outstanding testimonials from advisory clients, event hosts and keynote audiences.

With a CV the London Times once described as “takes some beating”, Hamish’s career prior to his speaking and advisory successes, took him from consumer goods giant Procter and Gamble, consultancy firm Price Waterhouse and British Airways to become CEO of Eurostar (the channel tunnel railway) and CEO of Sainsbury’s Bank – all before he was 40!. In all cases, Hamish left behind a record of significant business growth triggered by placing customer benefit at the heart of all activities.