Mastering Customer Excellence
Mastering Customer Excellence
USA
David Brownlee: Elevating businesses to rockstar levels of customer service.
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About David
Keynote
Video
David Brownlee is a distinguished authority in the fields of customer experience, communication, and leadership, with a career spanning over two decades. His remarkable journey has seen him become a transformative force in the business world, earning recognition for his visionary insights and unparalleled expertise.
With a background as the CEO of The Brownlee Group, LLC, David’s impact is evident in his role as the founder of the Rockstar Customer Service Training Program. Through this program, he has successfully empowered countless organizations and individuals to achieve excellence in customer service, communication, and leadership.
David’s impressive credentials include being a two-time, number one best-selling author. His books, “Rockstar Service,” “Rockstar Profits,” and “Customer Service Success,” have resonated with a global audience, solidifying his status as a thought leader in the industry.
Notably, David has conducted over 5,000 one-on-one coaching sessions with business owners and executives, imparting his wisdom and insights to catalyze their success. His holistic approach focuses on enhancing communication, leadership, and, most significantly, customer experience.
David Brownlee’s impact extends far beyond coaching sessions. He has trained over 2 million businesses and individuals worldwide through his online courses, keynote speeches, live events, and coaching programs. His clients span the spectrum from small businesses to corporate giants, including Harley-Davidson, Oakley, Google, and LinkedIn.
David’s journey took an unexpected turn when he, along with his wife, faced a life-threatening event in Central America. Their terrifying kidnapping at gunpoint led to David being robbed, beaten, and stabbed in the leg. This harrowing experience was a turning point, inspiring him to dedicate his life to helping others. David considers this event a “blessing” that redirected his path, ultimately bringing him to a mission of inspiring positive change.
His philosophy revolves around the belief that every individual and organization deserves success. He is a firm advocate for creating a positive ripple effect of kindness and respect through daily interactions, emphasizing that these small acts collectively make a significant impact on the world.
See keynotes with David BrownleeHave you ever seen someone that seems to be completely fulfilled in their life or work? They come to work with a smile on their face, a spring in their step and their work is productive and noteworthy? Or someone that is 100% content in their personal life with relationships, passions and purpose?
David believes that we can all experience fulfillment in our lives regardless of our current circumstances.
We do this through a new, fast and easy yet powerful method. It’s called the Fulfillment Equation. It focuses on the three proven drivers to get human to experience fulfillment in life and work.
The equation is P + Pa + R = F
Purpose + Passion + Relationships = Fulfillment
The audience will leave with:
How do great leaders accomplish extraordinary feats with their teams? How do they create positive relationships and community? How to they motivate and inspire their teams to consistently hit their targets and objectives?
Many people wonder if great leaders are born that way or if great leadership can be learned. David believes, that by following and adopting the proven strategies and mindset of great leaders, anyone can discover how to do the same.
What if there was a new way, to discover what those strategies are and how to implement them into your own leadership style in an educational, engaging and fun way?
That’s what the Magnetic Leadership Method is built around. It’s a new, engaging way of discovering the best-practices in leadership today and get your desirable results faster and more consistently. The Magnetic Leadership Method is 10 years in the making from research, case studies and real-world challenges.
What that really means to your audience, is having a simple yet powerful system to outperform their business goals, create opportunity for advancement and build a positive culture that everyone enjoys being a part of.
The audience will leave with:
You ever wonder how the best sales professionals in the world tend to be the top performers year after year? Do you wish that you could make the kind of income that they make and enjoy the process?
David believes that every sales professional has the potential to be a top performer in their industry and have fun doing it.
The Rockstar Sales formula shows you exactly how to do it, step-by-step. It’s fast, easy and effective. It’s a completely new perspective on sales and how to close deals. It’s the same formula used to close deals with Fortune 500 companies, athletes and entertainers.
The audience will leave with:
After being kidnapped at gunpoint, beaten and stabbed, David was thankful to have a second chance at life. He decided to commit himself to serving others through his teaching, speaking and coaching.
David believes that we can all make a positive difference in our world, one customer and one employee at a time.
David Brownlee’s Rockstar Customer Service keynote reveals a new, fast, easy way to increase your revenues, grow your business, and create loyal customers for life.
Imagine for a moment that your favorite artist, musician, group or rock star came into your office or called you today requesting your product or service. What would you say to them? What would you do to serve them? Now ask yourself: When was the last time I treated a customer or a client like a rockstar? What would it do for your business if you treat every customer and client like a rockstar?
The Rockstar Customer Service Keynote shows business owners, executives, managers and customer service reps a more effective way for their team to deliver world-class, Rockstar Customer Service to their customers.
Number one, best-selling author and international speaker, David Brownlee, teaches your audience:
After being kidnapped at gunpoint, beaten and stabbed, David was thankful to have a second chance at life. He decided to commit himself to serving others through his teaching, speaking and coaching.
David believes that we can all make a positive difference in our world, one customer and one employee at a time.
In David’s keynote, Customer Service Success: The 6 Keys To Deliver A World-Class Experience, he offers you new solutions to the age-old challenges that you face in your business every day…
This keynote delivered by David Brownlee will answer all of these questions for you and more in an engaging, easy-to-follow format that is entertaining and educational. The concepts and strategies in this keynote are the same ones that David has used to teach over 2 million students from around the world that have found extraordinary success with their customers.
The Customer Service Success Keynote gives your audience proven techniques that get you straight to the point of what you need in order to deliver a world-class customer service experience every time – regardless of what is going on around you.
In this groundbreaking keynote, you’ll discover:
And more ninja secrets that will help your business grow, increase revenues and attract customers!
Customer Service Success: the 6 Keys to Deliver A World-Class Experience is your new, fast and easy to use system for you to grow your business, increase your revenues and create loyal customers for life.
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