Brad Cleveland

Brad Cleveland is a global authority on customer experience, trusted by brands like Apple and IKEA to drive excellence and boost results.

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11 Client reviews

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Brad brings such a huge breadth of experience and offers a degree of insight that helps people to see things differently. Members take something new away that they can do something about in their own roles to make a difference to their customers and their business.

Paul Smedley, Founder & Chair, Former Planning & Operations Manager

British Airways

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Why you should book Brad Cleveland for your next event

Equip your teams with tools to boost NPS, customer loyalty, and leadership effectiveness.
Trusted by top brands like Apple, IKEA, and Samsung, and 70% of NPS leaders worldwide.
Author of award-winning books on customer experience leadership and organizational growth.

Brad Cleveland, a global expert in customer experience and leadership, has transformed organizations like Apple, IKEA, and Samsung. Trusted by top NPS leaders across 60+ countries, Brad delivers actionable strategies that drive measurable results, elevate customer loyalty, and inspire leadership excellence. With 1M+ LinkedIn Learning views and award-winning books, Brad equips teams to thrive in today’s competitive landscape.

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Keynotes

Keynote by Brad Cleveland: Driving Customer Service Excellence and Strategic Value

Is your organization struggling to unlock the full potential of customer experience? Keynote speaker Brad Cleveland delivers powerful strategies to get everyone onboard, drive customer service excellence, and boost the strategic value of every customer interaction. With proven expertise in managing world-class contact centers and transforming CX strategies, Brad equips leaders with actionable tools to elevate performance, increase loyalty, and achieve measurable results. Don’t let disjointed efforts hold your organization back—book Brad Cleveland to inspire your teams, streamline operations, and lead your business toward world-class customer experience success.

Key Takeaways:

Align teams to create a unified approach to customer experience success.
Drive customer service excellence with actionable, proven strategies.
Maximize the strategic value of every customer interaction.
Learn tools to manage and optimize a world-class contact center.

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Customer Reviews

Paul Smedley, Founder & Chair, Former Planning & Operations Manager British Airways

Brad is one of the most dynamic speakers and writers that I’ve ever encountered in my career, and certainly that we’ve had at ICMI.

Layne Holley, Director of Community Services ICMI

Brad has kept up being at the absolute forefront, when it comes to technologies, strategies, tactics – anything to do with how to make your customers feel great about dealing with you – Brad’s the guy who knows.

George Walther NSA Hall of Fame Speaker & Author

You’ll be happy to know that this was one of the top rated events for this conference in its history.

Mike Trotter, Executive Director Center for Customer Driven Quality, Purdue University

The time you spent with us exceeded my already high expectations. This level of understanding will help focus our efforts to improve service to our employees and customers.

Mont Wright Ford Motor Company

Far too many organizations are failing to live up to their potential and, in doing so, are failing in their responsibility to really make a difference.’ So says Brad Cleveland… it’s the type of fearless yet perceptive assessment that plenty of people don’t want to hear, but one that means his opinions are exactly what many others around the world do want to hear.

Greg Adams TUANZ Topics

Your keynote address was so inspirational and your spirit and enthusiasm is contagious.

Veronica Eagan, MVA Reengineering Team Maryland Motor Vehicle Administration

It is safe to say that, while the time you spent with us was only two days, the positive impact will be felt for many years to come.

Bob McManus, Manager Electronic Client Services, Revenue Canada

You will be delighted to know that many of our managers have put your teachings to work and are reaping the benefits in terms of forecasting workloads and determining resources.

Mary Delgado Australian Tax Office

Your presentation helped to make this conference one of the most effective we have ever experienced. The wealth of information you provided in such a short time frame was extremely beneficial to our management staff.

Donnell Adams, Associate Commissioner U.S. Social Security Administration

Brad Cleveland wrote the book on managing the customer experience. He’s a thought leader, an author, international speaker and business consultant. Use him to jump-start the conversation to improve customer experience, or as an expert to benchmark your current operation.

Mary Murcott, CEO Novo1 & Former Senior VP American Express

Brad Cleveland

Transforming Customer Experience for Lasting Success

Keynote Speaker Brad Cleveland is a globally recognized authority on customer experience, customer service, and leadership—topics critical for organizations striving to excel in today’s competitive business landscape. Brad’s insights empower companies to elevate customer loyalty, streamline operations, and strengthen leadership teams, driving measurable and sustainable success.

Having worked in 60+ countries with leading organizations like Apple, IKEA, and Samsung, Brad understands the challenges faced by businesses across industries. His keynotes deliver actionable strategies that help organizations improve their Net Promoter Scores, enhance customer satisfaction, and achieve operational excellence.

As the author of award-winning books and a top-rated LinkedIn Learning presenter with over 1 million learners, Brad combines global experience with practical tools leaders can implement immediately. Book Brad Cleveland for your event to inspire your teams, elevate customer service, and unlock new levels of business performance with proven expertise.