Never before have organisations invested so much in streamlining, efficiency and digital tools, and yet many teams feel they have less time for the work that actually creates value. In this keynote, Dennis Nørmark explores why “more systems” often leads to more coordination, more handoffs and more internal work, and how to reverse that trend.
Based on the ideas from the international bestseller Pseudo Work (2018, co-authored with philosopher Anders Fogh Jensen) and supported by interviews, research and real workplace patterns, the talk maps the most common forms of low-value activity: meeting overload, email churn, reporting routines, registrations, slide production, overlapping KPIs and policies that expand over time.
The message is that that many organisations unintentionally create friction through unclear priorities, unclear decision rights and well-meant controls that multiply. Complexity is man made and not a natural law, not even in large organizations.
Participants get a practical framework to distinguish value-creating work from activity, identify hidden coordination costs, and implement “minimum viable bureaucracy”: the right level of governance, with fewer unnecessary loops.
This is an upbeat, actionable session designed for leaders, HR and teams who want better focus, faster execution and a calmer operating rhythm, without compromising quality, compliance or accountability.
Typical takeaways
- A simple diagnostic: where pseudo work tends to accumulate (and why it grows)
- Practical “stop-doing” tactics to release capacity and reduce noise
- Collaboration design improvements: meeting hygiene, smarter async, clearer decision rights and escalation paths