Over the last decades organizations have become ever slower and more complex, leaving
frustrated disengaged workers unable to innovate, dehumanized and create the value they love to
create. The reason is that our organizations have added layers of complexity and bureaucracy that
everybody knows are not helping anybody, but because almost all corporations install the same
mechanisms, rules and staff functions they are equally weighed down by it. However, this is not a
model for the future, and everybody knows it, but nobody knows how to solve the mystery.
Dennis Normark has studied and written about the work added on top of the real work, that takes
away our resources but as no value. He has named it Pseudo Work, and, in his talks, he pulls the
blanket underneath the mistaken importance of all the processes, hopeless initiatives and
compliance we burden ourselves with, because we lack the imagination to think it can be any
other way.
His message is that bureaucracy is not unavoidable just as bureaucrats are not despicable people.
They are all the victims of a frozen mindset, and unfortunate rationales that no longer provides us
with the benefits they used to do. They are not a business deadweight and the companies who
know how to challenge it, will have the competitive advantage of the future. The good news is
that we can fix it with hacks, organizations change, and new roles that will reinstall real work in
the organization and get rid of the “fake”.