Through his decades of research and experience as an ICU physician, Dr. Orsini has mastered the key elements required to navigate through difficult conversations in the most effective and compassionate manner.

Perfect for physicians, risk managers, HR executives, and business leaders, this presentation teaches the communication skills necessary to positively influence challenging situations encountered daily.

Key Takeaways: 

• Learn how to use compassionate communication to build trusting relationships quickly.
• Master verbal and nonverbal techniques used to de-escalate conflict and convey empathy in any situation.
• Learn key communication insights that lead to effective leadership, especially during times of uncertainty and crises.

Communication is no longer a “soft skill”. In fact, it is the most critical leadership skill and competency required for empowering people and teams to reach their full potential. In this time of uncertainty, when you must fuel innovation, come together as a team, navigate hybrid work, and inspire and engage the next generation of the workforce, good communication is essential for success.

Key Takeaways: 

• Experience a paradigm shift and emerge with a completely new understanding of how to connect and communicate effectively, while learning to lead in the moments that matter the most.
• Become familiar with customer/employee / patient centric communication.
• Learn how to attract and retain talent by forming trusting relationships with team members and employees.

Reducing Physician Burnout

Professional burnout and staff turnover have caused a major crisis in healthcare. Physicians have the highest suicide rate of any profession, affecting over 900,000 patients per year. Declining employee engagement and nursing turnover significantly affect the bottom line and result in poor clinical outcomes.

In this engaging lecture, Dr. Orsini discusses how healthcare executives can help staff improve job satisfaction by creating a culture that encourages strong relationships with patients and fellow team members.

Key Takeaways:

• Discover how to revitalize your staff’s enthusiasm for medicine and reduce burnout.
• Recognize the signs of professional burnout and debunk the various myths regarding this important subject.
• Significantly improve net margins by improving patient experience and reducing employee turnover.

Medicine is about the human connection. When patients and providers connect on a personal level, healthcare is at its very best. This results in better outcomes and a greater experience for patients, families, and healthcare professionals. In this interactive presentation, Dr. Orsini discusses the relationship between key predictors of a positive patient experience and effective communication.

Key Takeaways: 

• Learn key predictors of patient experience and debunk various myths surrounding this topic.
• Master effective and compassionate communication techniques that quickly build trusting relationships and improve patient satisfaction.
• Obtain the tools necessary to create sustainable culture change.

Even the most senior physicians associate delivering tragic news with anxiety and uncertainty. Business managers and leaders are also frequently faced with the task of delivering bad news to employees and are frequently ill-equipped to navigate these conversations. Most avoid having difficult conversations entirely.

Dr. Orsini shares his decades of experience as an award-winning neonatal intensive care physician to leave attendees with “life changing advice” that they will use for the rest of their careers.

Key Takeaways: 

• Learn the 3 goals of Breaking Bad News®.
• Master the principles of the BBN P.R.O.G.R.A.M.® roadmap.
• Obtain key verbal and non-verbal techniques that convey compassion, build confidence and establish trust.

Artificial Intelligence (AI) is often misunderstood and feared in healthcare. While its potential is vast, concerns about AI depersonalizing care and weakening the provider-patient relationship persist. However, AI has the power to tackle two critical issues in healthcare: declining patient experience and provider burnout.

Since the pandemic, patient trust has eroded, and medical errors remain a leading cause of death. Meanwhile, burnout among providers has reached alarming levels. In this engaging lecture, Dr. Orsini explains how AI can streamline tasks, reduce errors, and ease burnout—allowing healthcare professionals to focus on meaningful patient care.

Key Takeaways: 

• Explore how AI technologies can alleviate administrative burdens, reduce provider fatigue, and help mitigate the burnout crisis in healthcare.
• Understand how AI tools can assist in identifying and minimizing common medical errors, improving patient safety and reducing mortality rates.
• Discuss the ethical concerns surrounding AI, including maintaining the provider-patient relationship and ensuring that AI complements, rather than replaces, human interaction in care.