In this talk, Gerrie shows you how to understand consumer-centric trends to use them in your own context. Don’t pre-dict, but start pre-pare for the now-future.
Trying to predict the future is pretty pointless, really.
Instead, it's much more useful if we unravel current trends and map its potential impact on the customer.
Sure, the customer of the Now-Future is tech-enabled, but what is the effect this has? Hyper-personalisation, Digitally Connected,… What is happening now that we can extrapolate into the future?
Also, the customer of the Now-Future will still be a human (in most cases). So how do we use available tools to better understand deeper emotional and social needs? What if wearables can capture our emotions?
And thirdly, customers of the Now-Future will be more aware. It is very likely that people will have different expectations from organizations, brands and CEOs when it comes to transparency, privacy, digital detox and societal impact.