Unlocking Employee Loyalty
Unlocking Employee Loyalty
USA
Join Forbes contributor and best-selling author Heather R. Younger for a keynote that redefines employee loyalty. Learn from her experience and transform your workplace.
Request fees and availability5 out of 5 stars
Heather was referred to me from an industry contact who I trust. The Colorado Bankers Association was looking for a keynote speaker at our Annual Women’s Leadership conference. She did not disappoint. Heather energized and inspired our attendees to think differently about their roles as leaders inside and outside of their organizations. Heather really connected with the audience, I recommend her for any event. We will have her back at a future conference!
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Heather R Younger, J.D. is a trusted contributor to leading news outlets, like Forbes, Fast Company, Bloomberg, NBC and ABC and one of the world’s leading experts on Caring Leadership® and active listening at work. She is the visionary Founder and CEO of Employee Fanatix, a preeminent employee engagement and workplace culture consulting firm to Fortune 100 companies. Employee Fanatix conducts annual research on workplace culture, relying on employee voices for what is relevant now, to help companies redefine their culture strategy. Heather has personally read over 30,000 employee surveys and facilitated over 100 employee focus groups, including her signature “Art of Active Listening Sessions.”
With over 25 years of successfully managing teams, she has worked in customer experience, sales, and large account management for multi-million dollar accounts within multiple industries such as tech, staffing, healthcare, professional services, the public sector, and the financial sector. She’s a renowned keynote speaker, drawing insights from current data and putting into practice what she teaches in her Caring Leadership Transformation Model™.
Heather’s strategies yield tangible business results, including heightened employee engagement, unwavering loyalty, seamless collaboration, and robust connectivity. One of her clients, a leader at a bank, continues to win Top Workplace awards, and the feedback from employees is that they are connecting the dots and making employees feel informed and engaged. Another one of her clients, a leader at an oil and gas company, says employee feedback shows an increased sense of trust about voicing concerns without fear of negative consequences. This all results in better outcomes in our everyday work.
Her accolades include being a best-selling author of three books: “The 7 Intuitive Laws of Employee Loyalty,” a Forbes Must-Read List topper for HR professionals, “The Art of Caring Leadership,” wherein she shines a spotlight on the radical potential of compassionate leadership, and her latest best-selling book, “The Art of Active Listening,” through which she equips individuals with the interpersonal skills required to make others feel seen, heard, and valued.
Heather’s personal journey, rooted in her challenging experiences growing up as the only child of an interfaith and interracial marriage and being excluded because of her race, fueled her unwavering determination to ensure that workplaces around the world make both employees and customers alike feel heard, valued and seen.
The four Caring Leadership principles delivered in this interactive experience serve as a powerful reminder of every leader’s responsibility to uplift their team and organization and drive real business results. Built around the framework of Lead Yourself, Lead Your Team, Lead Your Industry, this keynote will develop leaders who inspire loyalty and retention.
The audience will leave with:
Perfect for: organizational change, leadership development and employee engagement.
Active listening is the doorway to increased belonging, loyalty, profitability and innovation. It is the difference between thinking we understand what people want and knowing what they want.
For the last 12 years, Heather has reviewed over 25,000 employee engagement surveys as well as facilitated numerous listening sessions. She has distilled that knowledge into actionable insights that equip your people with the interpersonal skills they need to make others feel seen, heard, and valued in every interaction.
In this keynote, Heather introduces a new change model for organizational listening which she illustrates in five steps through an interactive experience.
The audience will leave with:
Perfect for: cultural change, interpersonal skills, workplace engagement.
This keynote draws from Heather’s personal experiences as the only child of an interfaith and interracial marriage to inspire leaders to flex their empathy muscles. Through this interactive experience, attendees master the art of active listening to ensure every employee feels valued, respected and like they belong.
The audience will leave with:
In a world filled with distractions and a ton of noise, Heather R Younger delivers the message we all need to hear today. Her simple way of breaking down the steps on how each of us owns the ability to create a culture of listening is powerful. Whether trying to connect to sales prospects, clients or employees, Heather's lessons, stories and methods are immediately applicable and one's that need prioritization in every organization. If you haven't heard her speak yet, get her in the doors of your company so everyone can listen and grow from her brilliance.
Lou Diamond
Thank you for your involvement in CPHR Manitoba’s Future of Work Conference. We sincerely appreciate the time you put into preparing and delivering a high quality session.
Lindsay Barnett
She gave the audience a very clear, concise and easy-to-understand keynote about employee loyalty. Heather has a dynamic approach that easily engages the audience. Her energy and great ideas are inspirational.
Ana de Magalhaes
Heather recently spoke to a national trial lawyers‘ organization of which I am an Officer. Her topic of “Resilience” was timely and very well received. Her passion for teaching and sharing is both obvious and contagious. She is articulate, informative and high energy. I strongly recommend Heather for any speaking engagements.
Michael L. O'Donnell
Heather’s insight, energy, and passion add real value to any employee engagement and professional development initiatives! She strikes the perfect balance between offering a human touch and expertise; as well as meeting clients where they are while challenging them to move forward. It’s great to be in partnership with her!
Danielle Vaughan
Heather's talk to out HR conference was practical and down-to-earth. Her topic was well-received and delivered with easy-going enthusiasm and a sprinkle of humor. Practical and actionable -- you can take it to work on Monday and see results.
John-Paul Morgante
Your presence made an impact! It is with immense gratitude, that we say THANK YOU.
She was a hit! I really appreciate the positive energy and enthusiasm Heather brought to the session, as well as her authenticity. It was wonderful to work with her. I hope we can work together again in the future.
Kimberly Markiewicz
Heather did a fantastic job for our 1-hour zoom event targeting women in the nonprofit space. She was very energetic and was well received by those on the call. Her information was relevant and on point. One attendee even commented that she wished she could spend the day with Heather!
Natalie Roderick
Heather R. Younger ranks as one of the very best speakers and thought leaders ever encountered on DEI initiatives. At Xerox’s Diversity, Inclusion and Belonging ‘All of Us Together’ event, she delivered a dynamic and engaging presentation on the topic of intersectionality as the keynote speaker. Heather shared the importance of whole self-leadership and how to use intersectionality to make connection points that help strengthen our culture.
Yetta Toliver
How did you begin your speaking career?
I have been training teams and leaders for some time now. I always enjoyed sharing my knowledge with others who might benefit. My first formal speaking opportunity was at a marketing conference in Las Vegas, Nevada. It was a ton of fun, and I was able to learn from those in the audience.
What are three habits for success?
Persistence, resilience and active listening are my three keys to success. I learned at a very early age that falling down just provides another opportunity to get up and keep moving forward. Also, I consider myself to be empathic and I use active listening to uncover the needs of others and help them move to a better place.
Who or what inspires you most?
My children inspire me most. I have four children. I learn endless lessons from them. For example, one of mine believes in positive affirmations and speaks his reality to make it happen in advance. I have another who is determined to succeed regardless of her personal setbacks. I just receive so much from being their mother.
What types of unique experiences have you had as a result of your profession?
First and foremost, I am an employee advocate. In that role, I get to facilitate employee focus groups and help them uncover what they need from their leaders in order to be and remain engaged. I also get to present findings to executive leaders and work with them to make make change happen. I feel blessed to speak to audiences, big and small and help change their mindsets.
Why do clients typically hire you to speak?
They hire me to speak on topics of leadership, culture transformation, employee engagement and emotional intelligence. I typically speak at corporate conferences, leadership retreats and association meetings. They are looking for knowledge, solutions and inspiration.
What would you like to achieve in the next 5 years?
Complete peace of mind that comes from financial freedom, a strong faith, a clear plan and a family who loves me.
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