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Ilenia Vidili

Ilenia Vidili is a customer-centricity advisor, author, and keynote speaker with over a decade of experience in business-to-consumer and business-to-business companies.

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Italy

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Ilenia is incredibly engaging, inspiring and motivating. Her passion for customer-centricity shines through. Her workshop was full of best practices and insights. We walked away with so much from it!

Steve Spiro

CEO, Halotherapy Solutions

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Why you should book Ilenia Vidili for your next event

Expertise: Ilenia Vidili is a seasoned customer-centricity advisor with over a decade of experience in corporate marketing for various multinationals and startups. She has a wealth of knowledge and expertise to share with audiences looking to improve their businesses' customer focus.
Inspiring keynote speaker: Ilenia is a charismatic and passionate speaker who delivers engaging and thought-provoking keynotes in multiple languages. She has inspired leaders and C-level executives of renowned companies such as Coca-Cola, L'Oreal, and Harrods.
Transformative insights: Ilenia's book, Journey to Centricity, offers a definitive roadmap for leaders to transform their businesses into truly customer-centric companies. Her insights and practical advice have helped businesses of all sizes close gaps with their stakeholders, combat inefficient processes, and turn product mentalities into people mentalities.

Ilenia Vidili is a customer-centricity advisor, author, and keynote speaker with a passion for helping businesses improve customer focus, think differently, and create value for all stakeholders. With a global perspective on today's crucial business challenges, Ilenia inspires leaders and C-level executives to embrace customer-centricity as the key to unlock the future of their businesses.

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Non-binding request for Ilenia Vidili

Keynotes

Keynote by Ilenia Vidili: Crafting Tomorrow's CX with the Perfect Balance of Humanity & AI

This keynote is designed for forward-thinking business leaders, CX professionals, and whoever is seeking to navigate the complexities of modern customer engagement. The core challenge facing many businesses today lies in achieving the right equilibrium in maintaining a genuine customer connection and harnessing the power of artificial intelligence.

As organisations strive to stay relevant in an increasingly competitive world, they often grapple with the dilemma of enhancing operational efficiency, streamlining processes, and personalising interactions while keeping the authenticity and empathy of the warm human touch.

Using two of the elements of her customer-centric framework, Ilenia Vidili will explore crucial strategies for striking this delicate balance. Through a combination of insights, case studies, and interactive exercises, attendees will learn how to leverage the power of AI without sacrificing the human element and foster authentic customer relationships.

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Keynote by Ilenia Vidili: Customer-Centricity: A Journey of Transformation with Customers at the Centre

The prevalent challenge facing many businesses today is loss of relevance due to commoditisation of products, low customer satisfaction scores, and the struggle to retain and engage with customers. In this keynote, Ilenia unveils her successful framework for building a customer-centric organisation that drives both loyalty and sustainable growth. Tailored for business leaders, executives, managers, and professionals, participants will gain actionable insights for integrating a customer focus into daily operations and decision-making.

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Keynote by Ilenia Vidili: Trust: The Currency of Customer Relationships

It is no big secret that our world has a trust problem. In a world plagued by a trust deficit, businesses face both a challenge and an opportunity. Tailored for business leaders, executives, managers, and professionals across industries, participants will learn actionable methods for earning, preserving, and restoring customer trust, fostering stronger customer relationships, loyalty, and sustainable business growth.

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Keynote by Ilenia Vidili: Tailored Keynote

Ilenia’s customizable keynotes are more than just presentations – they’re immersive experiences crafted to align seamlessly with your audience’s interests and priorities. Whether you’re addressing industry professionals, executives, or employees of a specific department, Ilenia will work closely with you to tailor every aspect of the content to their specific needs and preferences.

Through a tailored keynote with Ilenia and her team, you’ll gain the flexibility to shape the keynote according to your audience’s goals, pain points, and desired outcomes. From refining the focus to incorporating relevant case studies and practical insights, every aspect of the keynote can be personalised to ensure maximum relevance and resonance.

With Ilenia’s tailored keynotes, you can deliver a memorable and impactful presentation that leaves a lasting impression on your client and audience. Whether you’re looking to inspire action, drive results, or spark meaningful conversations, our tailored keynotes are the perfect solution for unlocking the full potential of your event.

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Keynote by Ilenia Vidili: Crafting Tomorrow's Customer Experience with the Perfect Balance of Humanity & AI

Many businesses face the challenge of balancing genuine customer connection with AI's potential. Ilenia will explore essential strategies for achieving this balance using her customer-centric framework. This keynote is for forward-thinking business leaders, CX professionals, and anyone navigating modern customer engagement complexities. Attendees will learn to leverage AI without losing the human touch, fostering authentic customer relationships through insights, case studies, and customer-centric strategies.

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Customer Reviews

Ilenia is incredibly engaging, inspiring and motivating. Her passion for customer-centricity shines through. Her workshop was full of best practices and insights. We walked away with so much from it!

Steve Spiro CEO, Halotherapy Solutions

I have hired Ilenia as a speaker for the first Italian CX Day in Milan. Her speech was very inspiring and interesting. She’s a very brilliant and excellent orator and she knows how to capture the audience's attention. Thank you Ilenia!

Sabrina Cristina Cantono Head of Conference, Soiel International

I would not hesitate to recommend Ilenia as speaker, she is an incredibly natural and engaging orator and exceptionally knowledgeable within her field. She was a great asset to the conference agenda and a genuine pleasure to work with.

Pete Swift Managing Director at DIGIT

I hired Ilenia as a speaker on Customer Centricity for our annual conference with top Sales Agents. She was inspiring, clear and gave us a lot of tips easy to understand.

Stefano Fava Head of Learning & Development, Alleanza Assicurazioni

In very dynamic and chaotic circumstances in the airline industry and for KLM customer centricity remains to be a key element of our strategy. Thanks to Ilenia’s online book presentation we got inspired on customer centricity and important pillars of humanity, technology and culture. It is always good to hear about other organization’s best practices. Thank you Ilenia for spreading the word.

Elke Van den Hout Culture Change Manager, KLM Royal Dutch Airlines

Ilenia is very inspiring and motivating. Her guest lecture about customer-centricity was practical and engaging. Thanks to Ilenia, my students got a useful and insightful example of how they can use consumer understanding in practice.

Minna Lammi Associate Professor in Sustainable Enterprise, Anglia Ruskin University Cambridge

Ilenia truly is a master of customer experience. Her insights are spot-on, and she brought our audience so much in just an hour! If you need someone to speak about customer experience, reach out to Ilenia.

Aaron Polmeer President & Chairman of International Association of Digital Marketing and CEO of DigiMarcon

One of the highest-scoring talks at the event, I will definitely be having Ilenia again.

Jack Richards Conference Manager, Richmond Events

Ilenia Vidili

Transform your business with Ilenia Vidili, the expert in customer-centricity

Ilenia Vidili is a renowned customer-centricity advisor, inspiring keynote speaker, and author of the book “
Journey to Centricity.
” She holds over a decade of experience in corporate marketing for various multinationals and startups, during which she realized the wide gaps between companies and their stakeholders. Ilenia has dedicated her career to helping businesses close those gaps by thinking differently, combating inefficient processes, turning product mentalities into people mentalities, and improving customer focus.

She has delivered inspiring keynotes in multiple languages to leaders and C-level executives of renowned companies such as Coca-Cola, L'Oreal, and Harrods. Additionally, Ilenia has lectured at Anglia Ruskin University, Cambridge, and other universities worldwide.

As a global citizen, Ilenia holds a unique perspective on today's business challenges. She believes that businesses can create a brighter future by embracing a higher purpose, creating value for all stakeholders, and contributing positively to society.

Her book “
Journey to Centricity
” offers a definitive roadmap for leaders to transform their businesses into truly customer-centric companies. Her transformative insights and practical advice have helped businesses of all sizes close gaps with their stakeholders, combat inefficient processes, and turn product mentalities into people mentalities.