Transform your business with Ilenia Vidili, an expert in customer-centricity
Transform your business with Ilenia Vidili, an expert in customer-centricity
Italy
Ilenia Vidili is a sought-after customer-centricity advisor, international keynote speaker, and acclaimed author.
Request fees and availability5 out of 5 stars
I would not hesitate to recommend Ilenia as speaker, she is an incredibly natural and engaging orator and exceptionally knowledgeable within her field. She was a great asset to the conference agenda and a genuine pleasure to work with.
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About Ilenia
Keynote
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Ilenia’s mission is to help businesses achieve a competitive advantage by becoming more customer-centric — helping them to think differently, streamline processes, turn product mentalities into people mentalities, and create more value for their customers. Through her keynote speeches, Ilenia has inspired leaders and C-level executives of the likes of Coca-Cola, L’Oréal, KLM, and Harrods.
Ilenia is the author of “Journey to Centricity: a customer-centric framework for the era of stakeholder capitalism”, a definitive roadmap for leaders to transform into truly customer-centric companies. The foundation of her book is her successful customer-centric framework that is used as a blueprint by companies around the world. She is a LinkedIn Learning instructor on customer trust and customer-centricity.
Audiences describe Ilenia’s talks as very engaging and inspiring. In particular, they enjoy how she uses storytelling and analogies to breathe life into business concepts. Ilenia also involves participants encouraging dialogue and discussion, and providing practical techniques they could apply to their work immediately.
Having lived and worked in many countries, she holds a global perspective on today’s crucial business challenges. She believes that there has never been a more critical time for change and she advises decision makers to connect their minds and hearts when leading businesses. Driven by bringing humanity to business, her mission is to see a brighter future where companies embrace a higher purpose, create value for all stakeholders, and contribute positively to society.
See keynotes with Ilenia VidiliIt is no big secret that our world has a trust problem. In a world plagued by a trust deficit, businesses face both a challenge and an opportunity. Tailored for business leaders, executives, managers, and professionals across industries, participants will learn actionable methods for earning, preserving, and restoring customer trust, fostering stronger customer relationships, loyalty, and sustainable business growth.
The prevalent challenge facing many businesses today is loss of relevance due to commoditisation of products, low customer satisfaction scores, and the struggle to retain and engage with customers. In this keynote, Ilenia unveils her successful framework for building a customer-centric organisation that drives both loyalty and sustainable growth. Tailored for business leaders, executives, managers, and professionals, participants will gain actionable insights for integrating a customer focus into daily operations and decision-making.
Many businesses face the challenge of balancing genuine customer connection with AI’s potential. Ilenia will explore essential strategies for achieving this balance using her customer-centric framework. This keynote is for forward-thinking business leaders, CX professionals, and anyone navigating modern customer engagement complexities. Attendees will learn to leverage AI without losing the human touch, fostering authentic customer relationships through insights, case studies, and customer-centric strategies.
Ilenia is incredibly engaging, inspiring and motivating. Her passion for customer-centricity shines through. Her workshop was full of best practices and insights. We walked away with so much from it!
Steve Spiro
I have hired Ilenia as a speaker for the first Italian CX Day in Milan. Her speech was very inspiring and interesting. She’s a very brilliant and excellent orator and she knows how to capture the audience's attention. Thank you Ilenia!
Sabrina Cristina Cantono
I would not hesitate to recommend Ilenia as speaker, she is an incredibly natural and engaging orator and exceptionally knowledgeable within her field. She was a great asset to the conference agenda and a genuine pleasure to work with.
Pete Swift
I hired Ilenia as a speaker on Customer Centricity for our annual conference with top Sales Agents. She was inspiring, clear and gave us a lot of tips easy to understand.
Stefano Fava
In very dynamic and chaotic circumstances in the airline industry and for KLM customer centricity remains to be a key element of our strategy. Thanks to Ilenia’s online book presentation we got inspired on customer centricity and important pillars of humanity, technology and culture. It is always good to hear about other organization’s best practices. Thank you Ilenia for spreading the word.
Elke Van den Hout
Ilenia is very inspiring and motivating. Her guest lecture about customer-centricity was practical and engaging. Thanks to Ilenia, my students got a useful and insightful example of how they can use consumer understanding in practice.
Minna Lammi
Ilenia truly is a master of customer experience. Her insights are spot-on, and she brought our audience so much in just an hour! If you need someone to speak about customer experience, reach out to Ilenia.
Aaron Polmeer
One of the highest-scoring talks at the event, I will definitely be having Ilenia again.
Jack Richards
Ilenia is such an inspirational speaker! Her approach makes us rethink the place of humanity in the today’s ultra-digitalized world.
Romain Rauyer
Ilenia’s speech was a great thought-provoking session that left us inspired and motivated to keep the customer at the heart of everything we do.
Grégory Weber
Thanks to Ilenia we got inspired on customer-centricity!
Elke Van den Hout
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