Jeannie Walters
Elevate your business with Jeannie Walters, the leading authority on improving employee and customer relationships. Unlock your success today!
Why you should book Jeannie Walters for your next event
- Elevate Customer Experiences: With Jeannie Walters' insights and strategies, businesses can create exceptional customer experiences that drive loyalty, satisfaction, and long-term growth.
- Expert Guidance: Jeannie Walters' extensive experience as a customer experience expert positions her as a trusted advisor, providing invaluable guidance and actionable takeaways that deliver tangible results.
- Proven Industry Authority: Jeannie Walters is widely recognized as a leading authority in improving employee and customer relationships, guiding organizations towards unparalleled success.
Are you searching for a captivating keynote speaker to ignite your audience's passion? Look no further than Jeannie Walters, an exceptional motivational speaker and customer experience expert. With Jeannie's dynamic presence and insightful strategies, your event will leave a lasting impact on attendees. Book Jeannie Walters today and empower your team to drive customer loyalty, boost sales, and achieve remarkable success. Don't miss this opportunity to elevate your event to new heights with the expertise of Jeannie Walters. Secure your booking now and witness the transformation firsthand!
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Keynotes
Keynote by speaker Jeannie Walters: Creating A Proactive Customer Experience: How To Move Your Customers From “Curious” To “Converted”
Customers today seek personalized, proactive, and powerful experiences. They want to be seen, understood, and served in modern and convenient ways. Jeannie Walters CCXP, has worked with brands all over the world to develop and deliver positive, proactive, and meaningful experiences for customers and employees alike.
How should you design customer journeys to speak to their concerns, answer their questions, and move your customers from “curious” to “converted”? Jeannie has defined customer experience in specific and actionable ways that lead to business results.
Customer experience is a MINDSET.
Customer experience is a STRATEGY.
Customer experience is a DISCIPLINE.
In this keynote presentation, audience members walk away with ideas to use
immediately
to take action and not just talk about customer experience.
Who This Is For:
Business leaders who feel stuck in the status quo and want to instill customer loyalty
Organizations that want to get ahead of their competitors with better customer experience
Marketers who want to design awareness journeys to build trust and authority
Why You Should Attend:
To improve your existing customer experience through actionable, tangible efforts that lead to better business results
To focus on the future of what customers want today and tomorrow
To create a culture of customer-centricity
Objectives/Takeaways:
Define customer experience for YOUR organization - it’s more than just delivering great service!
Learn about specific tools available to anyone who is invested in creating better customer experiences
Become a positive change agent on behalf or your customers - regardless of your title
How should you design customer journeys to speak to their concerns, answer their questions, and move your customers from “curious” to “converted”? Jeannie has defined customer experience in specific and actionable ways that lead to business results.
Customer experience is a MINDSET.
Customer experience is a STRATEGY.
Customer experience is a DISCIPLINE.
In this keynote presentation, audience members walk away with ideas to use
immediately
to take action and not just talk about customer experience.
Who This Is For:
Business leaders who feel stuck in the status quo and want to instill customer loyalty
Organizations that want to get ahead of their competitors with better customer experience
Marketers who want to design awareness journeys to build trust and authority
Why You Should Attend:
To improve your existing customer experience through actionable, tangible efforts that lead to better business results
To focus on the future of what customers want today and tomorrow
To create a culture of customer-centricity
Objectives/Takeaways:
Define customer experience for YOUR organization - it’s more than just delivering great service!
Learn about specific tools available to anyone who is invested in creating better customer experiences
Become a positive change agent on behalf or your customers - regardless of your title
Keynote by speaker Jeannie Walters: Three Universal Truths About Customer Experience
Customer experience (CX) is so much more than fancy lingo and customer service: it stretches across every touchpoint in your customer’s journey. And that means leaders throughout the organization are being tasked with more aspects of CX all the time.
Vague directions from the top like “be customer-focused” or “deliver great experiences” do little to actually engage employees and deliver better experiences.
In this session you will discover three ways you - yes, YOU - can positively affect your customer’s journey, regardless of your role or your budget.
Who This Is For:
Business leaders who feel stuck in the status quo and want to instill customer loyalty
Why You Should Attend:
To create positive change around customer experience in your organization
Objectives/Takeaways:
Learn three universal truths about CX - and how you can lead according to them
Identify what data matters and why
Start building coalitions with other leaders to deliver consistent, meaningful customer journeys
More than 400,000 online learners have learned from Jeannie Walters. Your audience will receive custom learning experiences and access to tools and insights from an award-winning global CX influencer.
Vague directions from the top like “be customer-focused” or “deliver great experiences” do little to actually engage employees and deliver better experiences.
In this session you will discover three ways you - yes, YOU - can positively affect your customer’s journey, regardless of your role or your budget.
Who This Is For:
Business leaders who feel stuck in the status quo and want to instill customer loyalty
Why You Should Attend:
To create positive change around customer experience in your organization
Objectives/Takeaways:
Learn three universal truths about CX - and how you can lead according to them
Identify what data matters and why
Start building coalitions with other leaders to deliver consistent, meaningful customer journeys
More than 400,000 online learners have learned from Jeannie Walters. Your audience will receive custom learning experiences and access to tools and insights from an award-winning global CX influencer.
Keynote by speaker Jeannie Walters: How Micromoments Make A Big Impact In CX
Leaders are often taught to think about the big picture, but there’s plenty of magic in the details — especially when it comes to the thousands of ways customers can interact with your brand every day. What happens when these customer experience “micromoments” go ignored?
In this session, Jeannie Walters, CCXP challenges us to think about each interaction customers have with our brands and how easily the impact of those moments is overlooked. As seen in her TEDx Talk, she’ll discuss why micro moments are so important, the data behind this thinking and how to identify opportunities in your own brand’s customer journeys to make meaningful change.
Takeaways:
Understand the trends driving customer research and how to use those trends to promote your own offerings
Discover how to best use data from—and about—your customer base
Know when to use “micromapping” to address unique customer inquiries (so your customers don’t get stuck along their journey)
In this session, Jeannie Walters, CCXP challenges us to think about each interaction customers have with our brands and how easily the impact of those moments is overlooked. As seen in her TEDx Talk, she’ll discuss why micro moments are so important, the data behind this thinking and how to identify opportunities in your own brand’s customer journeys to make meaningful change.
Takeaways:
Understand the trends driving customer research and how to use those trends to promote your own offerings
Discover how to best use data from—and about—your customer base
Know when to use “micromapping” to address unique customer inquiries (so your customers don’t get stuck along their journey)
Keynote by speaker Jeannie Walters: Move Customer Experience From Attitude to Actions
Marketers are now being asked to lead Customer Experience and simply deliver great experiences. But what does that really mean? Jeannie Walters, CCXP will give you tools to address the 3 A’s of CX!
Attitude
Action
Amplification
At the end of this session, you will be able to:
Create the right foundation for CX Success at your organization
Know how to move beyond platitudes and create real results
Partner with other leaders in your organization to make the most impact
Attitude
Action
Amplification
At the end of this session, you will be able to:
Create the right foundation for CX Success at your organization
Know how to move beyond platitudes and create real results
Partner with other leaders in your organization to make the most impact
Keynote by speaker Jeannie Walters: Getting Digital CX Right: How Knowing Your Customer Helps Make Your CX Memorable
Let’s talk about ways to deliver for your customers throughout their journey.
The digital customer journey has changed -- and continues to.
We can no longer think of the digital customer journey as separate from the larger customer journey as a whole.
Superior customer experience is the main competitive differentiator today. Because consumers have more voice, more choice and more than 50% show little or no hesitation in ending relationships with companies if CX falls short.
Meanwhile, managing all the digital channels that play a role in CX doesn’t make it any easier to provide great service. So, what are the customer expectations you need to fulfill and what are the best ways to do it?
In this session, you'll learn how to…
Expand the customer journey to include activities that occur before a consumer’s first interaction with your contact center
Provide a seamless experience across channels: self-service and agent-assisted; inbound and outbound; digital and voice
Personalize every touchpoint through the use of customer data and interaction history
Track the customer journey to gain valuable insights that help you get digital CX right
Proactively guide a customer before they need to search for information and support
Tie the digital experience to your customers' real-life needs, not just products
The digital customer journey has changed -- and continues to.
We can no longer think of the digital customer journey as separate from the larger customer journey as a whole.
Superior customer experience is the main competitive differentiator today. Because consumers have more voice, more choice and more than 50% show little or no hesitation in ending relationships with companies if CX falls short.
Meanwhile, managing all the digital channels that play a role in CX doesn’t make it any easier to provide great service. So, what are the customer expectations you need to fulfill and what are the best ways to do it?
In this session, you'll learn how to…
Expand the customer journey to include activities that occur before a consumer’s first interaction with your contact center
Provide a seamless experience across channels: self-service and agent-assisted; inbound and outbound; digital and voice
Personalize every touchpoint through the use of customer data and interaction history
Track the customer journey to gain valuable insights that help you get digital CX right
Proactively guide a customer before they need to search for information and support
Tie the digital experience to your customers' real-life needs, not just products
Keynote by speaker Jeannie Walters: Building Customer Experience Strategy Foundations
How Do Great Brands Deliver a Consistent Customer Experience?
How can some brands get it so right, so consistently, while others are so consistently... inconsistent?
The answer is a Customer Experience Mission and a Customer Experience Success Statement.
What is a CX Mission Statement? It's your customer experience "north star" that helps guide every part of your initiatives, products, and services to serve your customers. What about success? First, you need to define it for your organization with a CX Success Statement. Customer experience success is not a one-size-fits-all outcome, but rather a customized understanding of what success means for the organization, your leaders, and your industry.
Your CX strategy is then based on your CX Mission Statement and your CX Success Statement. They are the foundation to help you define and communicate customer experience across your organization and align customer experience goals with larger organizational goals.
In this session, Jeannie Walters, CCXP will be sharing ways your organization can develop those statements and begin delivering a more consistently delightful experience to your customers. She’ll also introduce the CX Success Formula that can help the rest of your organization understand what “doing customer experience” really is!
Takeaways:
Learn how to start building a customer experience strategy
Learn how to define and communicate customer experience across your organization
Learn how to align customer experience goals with larger organizational goals
Learn how to deliver a more consistently delightful experience to your customers
How can some brands get it so right, so consistently, while others are so consistently... inconsistent?
The answer is a Customer Experience Mission and a Customer Experience Success Statement.
What is a CX Mission Statement? It's your customer experience "north star" that helps guide every part of your initiatives, products, and services to serve your customers. What about success? First, you need to define it for your organization with a CX Success Statement. Customer experience success is not a one-size-fits-all outcome, but rather a customized understanding of what success means for the organization, your leaders, and your industry.
Your CX strategy is then based on your CX Mission Statement and your CX Success Statement. They are the foundation to help you define and communicate customer experience across your organization and align customer experience goals with larger organizational goals.
In this session, Jeannie Walters, CCXP will be sharing ways your organization can develop those statements and begin delivering a more consistently delightful experience to your customers. She’ll also introduce the CX Success Formula that can help the rest of your organization understand what “doing customer experience” really is!
Takeaways:
Learn how to start building a customer experience strategy
Learn how to define and communicate customer experience across your organization
Learn how to align customer experience goals with larger organizational goals
Learn how to deliver a more consistently delightful experience to your customers
Keynote by speaker Jeannie Walters: Let's Talk About Journey Mapping (Why Customer Journey Mapping Is a Verb, Not a Noun)
The need to understand customer behaviors may never be as great as today. Customers are proliferating digital channels thanks to the digital acceleration that began in 2020 and extends today.
And companies need help. Only 11% of organizations say they currently understand customer behavior well, according to the CMSWire State of Digital Customer Experience. About 56% say they moderately understand customer behavior, and 33% say they either understand customer behavior poorly or that they haven’t started to understand customer behavior yet.
Customer journey mapping is one tool to help understand customers better. But it's more than creating a map. It's truly defining those customer moments that matter.
Jeannie Walters, chief customer experience investigator and founder at Experience Investigators, invests in making customer journey mapping work. It's a verb, and not a noun, she says. Walters shared these and other tips and strategies around customer journey mapping and CX best practices.
In this session, you’ll learn…
Why understanding customers is harder than we think, and what to do about it
When to go big and when to stay focused
How mapping can improve empathy, compassion and understanding throughout the organization
And companies need help. Only 11% of organizations say they currently understand customer behavior well, according to the CMSWire State of Digital Customer Experience. About 56% say they moderately understand customer behavior, and 33% say they either understand customer behavior poorly or that they haven’t started to understand customer behavior yet.
Customer journey mapping is one tool to help understand customers better. But it's more than creating a map. It's truly defining those customer moments that matter.
Jeannie Walters, chief customer experience investigator and founder at Experience Investigators, invests in making customer journey mapping work. It's a verb, and not a noun, she says. Walters shared these and other tips and strategies around customer journey mapping and CX best practices.
In this session, you’ll learn…
Why understanding customers is harder than we think, and what to do about it
When to go big and when to stay focused
How mapping can improve empathy, compassion and understanding throughout the organization
Jeannie Walters
Leading Authority in Employee & Customer Relationships: Jeannie Walters
Are you searching for a dynamic and impactful keynote speaker to take your organization to new heights? Look no further than Jeannie Walters, an extraordinary motivational speaker and customer experience expert. With Jeannie's unrivaled passion and expertise, booking her for your event will deliver a transformative experience that propels your business forward.
Known for her ability to ignite transformation, Jeannie Walters empowers organizations to unlock their full potential for success. Her engaging keynote speeches leave audiences inspired and motivated to take action, driving remarkable results.
Imagine the impact of having Jeannie Walters guide your team on how to elevate customer experiences. Through her powerful insights and proven strategies, your organization will gain the tools necessary to create exceptional customer journeys, foster loyalty, and fuel long-term growth. Jeannie's expertise extends beyond theory - she has a proven track record of collaborating with Fortune 500 companies, delivering tangible results and revolutionizing their customer experiences.
Jeannie Walters is more than a speaker; she is a catalyst for change. Her motivational speeches inspire audiences to adopt a proactive mindset, encouraging them to anticipate and exceed customer expectations. By instilling a culture of proactivity, your organization will stay ahead of the competition and achieve sustainable success.
When you book Jeannie Walters for your event, you gain access to a trusted advisor. With her vast experience as a customer experience professional, Jeannie provides invaluable guidance and actionable takeaways that deliver measurable results. She is dedicated to equipping your team with the knowledge and skills needed to drive revenue growth and build enduring customer relationships.
As an internationally renowned keynote speaker, Jeannie Walters has captivated audiences across continents, sharing her expertise on the power of proactive customer experiences. Her thought leadership and insights have been featured in prestigious publications such as Forbes, The Chicago Tribune, and The Wall Street Journal, solidifying her reputation as a trusted industry expert.
Don't miss the opportunity to ignite transformation, elevate customer experiences, and drive remarkable success. Book Jeannie Walters for your event and witness the immediate impact she brings to your organization. With Jeannie Walters as your keynote speaker, you're guaranteed an extraordinary experience that will leave a lasting impression on your team, motivating them to achieve greatness.
Unlock the potential of your organization today. Contact us to book Jeannie Walters for your next event and embark on a transformative journey towards customer-centric excellence. Don't settle for mediocrity when you can have Jeannie Walters as your catalyst for success. Together, let's create an unforgettable event that propels your organization to new heights.
Known for her ability to ignite transformation, Jeannie Walters empowers organizations to unlock their full potential for success. Her engaging keynote speeches leave audiences inspired and motivated to take action, driving remarkable results.
Imagine the impact of having Jeannie Walters guide your team on how to elevate customer experiences. Through her powerful insights and proven strategies, your organization will gain the tools necessary to create exceptional customer journeys, foster loyalty, and fuel long-term growth. Jeannie's expertise extends beyond theory - she has a proven track record of collaborating with Fortune 500 companies, delivering tangible results and revolutionizing their customer experiences.
Jeannie Walters is more than a speaker; she is a catalyst for change. Her motivational speeches inspire audiences to adopt a proactive mindset, encouraging them to anticipate and exceed customer expectations. By instilling a culture of proactivity, your organization will stay ahead of the competition and achieve sustainable success.
When you book Jeannie Walters for your event, you gain access to a trusted advisor. With her vast experience as a customer experience professional, Jeannie provides invaluable guidance and actionable takeaways that deliver measurable results. She is dedicated to equipping your team with the knowledge and skills needed to drive revenue growth and build enduring customer relationships.
As an internationally renowned keynote speaker, Jeannie Walters has captivated audiences across continents, sharing her expertise on the power of proactive customer experiences. Her thought leadership and insights have been featured in prestigious publications such as Forbes, The Chicago Tribune, and The Wall Street Journal, solidifying her reputation as a trusted industry expert.
Don't miss the opportunity to ignite transformation, elevate customer experiences, and drive remarkable success. Book Jeannie Walters for your event and witness the immediate impact she brings to your organization. With Jeannie Walters as your keynote speaker, you're guaranteed an extraordinary experience that will leave a lasting impression on your team, motivating them to achieve greatness.
Unlock the potential of your organization today. Contact us to book Jeannie Walters for your next event and embark on a transformative journey towards customer-centric excellence. Don't settle for mediocrity when you can have Jeannie Walters as your catalyst for success. Together, let's create an unforgettable event that propels your organization to new heights.
Jeannie Walters speaks about these topics
Meaningful Micro-engagements : Jeannie Walters at TEDxNaperville
Watch Jeannie Walters in action
