Joseph Michelli
Enhance your organization's performance! Joseph Michelli, renowned consultant, will equip your team with winning strategies.
Why you should book Joseph Michelli for your next event
- Inspire Purposeful Leadership: Gain invaluable insights from Joseph's expertise in leadership, empowering your team to lead with vision, passion, and impact.
- Empower Employee Engagement: Through Joseph's dynamic presentations, your team will discover how to harness their full potential, fostering a motivated and engaged workforce.
- Global Recognition: Joseph Michelli, a New York Times bestselling author, and top-rated speaker, has empowered countless organizations worldwide with his transformative keynotes.
Unlock Your Organization's Success with Joseph Michelli! Elevate customer experiences, boost employee engagement, and drive purposeful results. As a bestselling author and top-rated speaker, Joseph delivers transformative keynotes that inspire action. Book now for an unforgettable event that will propel your team to new heights of excellence.
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Keynotes
Keynote by speaker Joseph Michelli: IT'S PERSONAL: SUSTAINABLE SUCCESS THROUGH HUMAN-POWERED AND TECHNOLOGY-AIDED EXPERIENCES
Team members and customers want experiences personalized for them.
In this presentation, Joseph provides tools for forging personal emotional connections (PECs) with those you serve.
Based on his work with (and books about) companies like Airbnb, Starbucks, The Ritz-Carlton Hotel Company, and Zappos, attendees will leave with insights and resources for creating customer belonging, uncovering stated and unstated customer needs, and delivering personal and loyalty-building experiences.
In this presentation, Joseph provides tools for forging personal emotional connections (PECs) with those you serve.
Based on his work with (and books about) companies like Airbnb, Starbucks, The Ritz-Carlton Hotel Company, and Zappos, attendees will leave with insights and resources for creating customer belonging, uncovering stated and unstated customer needs, and delivering personal and loyalty-building experiences.
Keynote by speaker Joseph Michelli: ATTRACTING AND RETAINING TEAM MEMBERS AND CUSTOMERS - A TOOLKIT FOR HUMAN-CENTRIC CULTURE
You aren't in business to create profits; you are in business to serve team members and customers. Sustained profits follow when you care for and about the people inside and outside your organization.
This keynote spotlights how every individual can contribute to a constructive and empowering culture. Joseph provides actionable tools for driving autonomy, meaning, and
purpose. Borrowing from his work with and books about companies like the Ritz-Carlton Hotel Company, Zappos, Mercedes-Benz, and the Pike Place Fish Market, this culture-building content increases employee engagement, customer loyalty, and meteoric growth.
This keynote spotlights how every individual can contribute to a constructive and empowering culture. Joseph provides actionable tools for driving autonomy, meaning, and
purpose. Borrowing from his work with and books about companies like the Ritz-Carlton Hotel Company, Zappos, Mercedes-Benz, and the Pike Place Fish Market, this culture-building content increases employee engagement, customer loyalty, and meteoric growth.
Keynote by speaker Joseph Michelli: LISTEN, EMPATHIZE, ADD VALUE AND DELIGHT - CRAFTING EXPERIENCES THAT DRIVE LOYALTY & REFERRALS
If you want repeat business and customer referrals, you need to do more than meet customer needs.
In this presentation, Joseph shares his LEAD model of customer engagement which focuses on
listening, empathy, value creation, and anticipating needs.
Developed through his work with Mercedes-Benz, The Ritz-Carlton Hotel Company, Godiva Chocolate, Pandora Jewelry, and UCLA Health System, this keynote provides assets for understanding stated and unstated customer needs. It also fosters stronger emotional connections with core customer segments and the ability to deliver customer value consistently.
Joseph helps audience members anticipate customer preferences and develop scalable solutions that fuel customer delight and loyalty.
In this presentation, Joseph shares his LEAD model of customer engagement which focuses on
listening, empathy, value creation, and anticipating needs.
Developed through his work with Mercedes-Benz, The Ritz-Carlton Hotel Company, Godiva Chocolate, Pandora Jewelry, and UCLA Health System, this keynote provides assets for understanding stated and unstated customer needs. It also fosters stronger emotional connections with core customer segments and the ability to deliver customer value consistently.
Joseph helps audience members anticipate customer preferences and develop scalable solutions that fuel customer delight and loyalty.
Keynote by speaker Joseph Michelli: IT'S NOT EASY ENOUGH - STREAMLINING HUMAN EXPERIENCES THROUGH PEOPLE, PROCESS, AND TECHNOLOGY
How much effort does it take for your customers to get their needs met?
Customer retention requires well-designed experiences that make it easy for customers to get what they want and need.
Joseph offers audience members experience design tools like "Way We Serve Statements™," ecosystem blueprints, and empathy maps. These resources enable participants to meet customer needs, reduce customer effort, and target moments that matter most to customers.
Audience members benefit from proven tools that Joseph uses with clients in healthcare, retail, financial services, insurance, construction, e-commerce, insurance, food service, and hospitality.
Customer retention requires well-designed experiences that make it easy for customers to get what they want and need.
Joseph offers audience members experience design tools like "Way We Serve Statements™," ecosystem blueprints, and empathy maps. These resources enable participants to meet customer needs, reduce customer effort, and target moments that matter most to customers.
Audience members benefit from proven tools that Joseph uses with clients in healthcare, retail, financial services, insurance, construction, e-commerce, insurance, food service, and hospitality.
Keynote by speaker Joseph Michelli: RESILIENT, AGILE, AND ADAPTIVE - MASTERING ADVERSITY AND SUSTAINING SUCCESS
How do you ensure your people and your organization successfully face challenges and emerge stronger from adversity?
Joseph asked that question to more than 150 global business leaders, including CEOs and presidents of Google, Microsoft, Starbucks, United Way, RBC, Verizon, Southwest Airlines, Goldman Sachs, and H&R Block.
This presentation shares key learnings from those leaders (captured in his
Stronger Through Adversity
book. It also provides practical tools researched by experts in neuropsychology, learning agility, adaptive leadership, and collaborative/continuous learning.
Deploying his background as a clinical psychologist, leadership consultant, and organizational
development specialist, Joseph offers the audience needed resources to ensure sustained personal and organizational growth - even in the toughest of times.
Joseph asked that question to more than 150 global business leaders, including CEOs and presidents of Google, Microsoft, Starbucks, United Way, RBC, Verizon, Southwest Airlines, Goldman Sachs, and H&R Block.
This presentation shares key learnings from those leaders (captured in his
Stronger Through Adversity
book. It also provides practical tools researched by experts in neuropsychology, learning agility, adaptive leadership, and collaborative/continuous learning.
Deploying his background as a clinical psychologist, leadership consultant, and organizational
development specialist, Joseph offers the audience needed resources to ensure sustained personal and organizational growth - even in the toughest of times.
Keynote by speaker Joseph Michelli: THE NEW GOLD STANDARD: LEADERSHIP PRINCIPLES FOR CREATING LEGENDARY CUSTOMER EXPERIENCES
In this presentation, Joseph examines how to deliver legendary customer experiences such as those consistently offered by The Ritz-Carlton Hotel Company.
The New Gold Standard presents cutting-edge leadership strategies for selecting, training, and retaining the "right" staff. It demonstrates how leaders and front-line workers can drive team member engagement and ownership behavior, ultimately producing transformational customer experiences.
Expounding on leadership principles such as "Define and Refine," "Empower Through Trust," and "It's Not About You," this presentation examines ways to keep your service relevant to changing customer needs and increasing expectations.
The New Gold Standard presents cutting-edge leadership strategies for selecting, training, and retaining the "right" staff. It demonstrates how leaders and front-line workers can drive team member engagement and ownership behavior, ultimately producing transformational customer experiences.
Expounding on leadership principles such as "Define and Refine," "Empower Through Trust," and "It's Not About You," this presentation examines ways to keep your service relevant to changing customer needs and increasing expectations.
Keynote by speaker Joseph Michelli: DRIVEN TO DELIGHT - THE ART AND SCIENCE OF WORLD-CLASS CUSTOMER EXPERIENCES
World-class customer experience companies pass the
C.R.U.D.
Test. Accordingly, they elevate
C
redible,
R
elevant,
U
nique, and
D
urable experiences.
Based on Joseph's book titled "
Driven to Delight - Delivering World-Class Customer Experiences the Mercedes-Benz Way,"
participants learn how to:
Create a compelling vision for exceptional customer experiences
Identify the ever-changing wants, needs, and desires of customers
Map out essential customer journeys and high-value contact points
Effectively evaluate customer perceptions throughout their brand journey
Resolve customer needs swiftly and constantly improve the delivery of experiences
Link rewards and recognition to customer experience excellence
Since 75% of customers who leave a business indicate they are "satisfied or highly satisfied" at the time of their departure, this presentation offers tools Joseph used with Mercedes-Benz to catapult positive emotional value and customer loyalty. It emphasizes the importance of being
Driven to Delight
- with every customer, every time - no excuses.
C.R.U.D.
Test. Accordingly, they elevate
C
redible,
R
elevant,
U
nique, and
D
urable experiences.
Based on Joseph's book titled "
Driven to Delight - Delivering World-Class Customer Experiences the Mercedes-Benz Way,"
participants learn how to:
Create a compelling vision for exceptional customer experiences
Identify the ever-changing wants, needs, and desires of customers
Map out essential customer journeys and high-value contact points
Effectively evaluate customer perceptions throughout their brand journey
Resolve customer needs swiftly and constantly improve the delivery of experiences
Link rewards and recognition to customer experience excellence
Since 75% of customers who leave a business indicate they are "satisfied or highly satisfied" at the time of their departure, this presentation offers tools Joseph used with Mercedes-Benz to catapult positive emotional value and customer loyalty. It emphasizes the importance of being
Driven to Delight
- with every customer, every time - no excuses.
Keynote by speaker Joseph Michelli: DISTINCT AND BRANDED CUSTOMER EXPERIENCES - 5 PRINCIPLES FOR TURNING ORDINARY INTO EXTRAORDINARY
How do you distinguish your products and services through the experiences you provide? For example, Starbucks became synonymous with coffee by creating the "third place" experience - one that reflects affordable luxury and aspires to be the "living room" of the community.
This presentation builds on Joseph's work with Starbucks (and two books he's written about them -
The Starbucks Experience
and
Leading the Starbucks Way
) by mixing in customer engagement strategies from other books he's written about companies like Zappos, Airbnb, and UCLA Health Systems.
Using principles like "Make it Your Own," "Surprise and Delight," and "Embrace Resistance," Joseph shows how anyone can create a branded customer experience that drives sustained growth and profitability.
This presentation builds on Joseph's work with Starbucks (and two books he's written about them -
The Starbucks Experience
and
Leading the Starbucks Way
) by mixing in customer engagement strategies from other books he's written about companies like Zappos, Airbnb, and UCLA Health Systems.
Using principles like "Make it Your Own," "Surprise and Delight," and "Embrace Resistance," Joseph shows how anyone can create a branded customer experience that drives sustained growth and profitability.
Joseph Michelli
Inspiring Employee Engagement
Joseph Michelli, the renowned motivational speaker, is known for transforming ordinary interactions into extraordinary experiences. With Joseph Michelli, every keynote speech is an immersive journey into the art of customer experiences, employee engagement, and purposeful success.
As a top-rated speaker, Joseph brings a wealth of knowledge and practical strategies to the table. Organizations worldwide have experienced the undeniable impact of his keynotes. With Joseph Michelli's empowering insights, your team will unlock the secrets of creating remarkable customer journeys, cultivating a thriving company culture, and igniting passion and purpose in every member of your organization.
Joseph's impressive credentials, including being a New York Times bestselling author, recipient of the Certified Speaking Professional (CSP) designation, and an influential editorial board member for the Beryl Institute's Patient Experience Journal (PXJ), exemplify his dedication to excellence.
When you book Joseph Michelli for your event, you secure a transformative experience that will resonate long after the lights dim. Your team will leave inspired, equipped with powerful tools to enhance customer loyalty, supercharge employee engagement, and achieve meaningful, purpose-driven results.
Don't miss the opportunity to bring Joseph Michelli's expertise to your organization. Book him now to inspire, motivate, and lead your team to new heights of success. Elevate your organization's journey with the unparalleled insights of Joseph Michelli.
As a top-rated speaker, Joseph brings a wealth of knowledge and practical strategies to the table. Organizations worldwide have experienced the undeniable impact of his keynotes. With Joseph Michelli's empowering insights, your team will unlock the secrets of creating remarkable customer journeys, cultivating a thriving company culture, and igniting passion and purpose in every member of your organization.
Joseph's impressive credentials, including being a New York Times bestselling author, recipient of the Certified Speaking Professional (CSP) designation, and an influential editorial board member for the Beryl Institute's Patient Experience Journal (PXJ), exemplify his dedication to excellence.
When you book Joseph Michelli for your event, you secure a transformative experience that will resonate long after the lights dim. Your team will leave inspired, equipped with powerful tools to enhance customer loyalty, supercharge employee engagement, and achieve meaningful, purpose-driven results.
Don't miss the opportunity to bring Joseph Michelli's expertise to your organization. Book him now to inspire, motivate, and lead your team to new heights of success. Elevate your organization's journey with the unparalleled insights of Joseph Michelli.
Joseph Michelli speaks about these topics
Is Your Legacy Personal? Or All Business? | Joseph Michelli | TEDxSarasota
Watch Joseph Michelli in action
