“No matter what we sell, make, or do, we’re a commodity to people who don’t know us,” says Ken Schmidt. Companies who understand that and change their mindset to engage customers differently will win big. Authenticity stands out in today’s impersonal world and Ken unpacks a roadmap for creating an unshakable emotional connection with customers.

This talk is rooted in the ideas that drove Harley-Davidson’s incredible transformation and return to dominance as Ken and his team led the company’s shift away from focusing on product features and instead leaned into the key drivers of human behavior. As it did, H-D’s sales, profitability, and loyalty skyrocketed.

Ken’s high energy and humor punctuate this talk as he shows businesses of every size and scope how to align everyone in the organization around a set of values that ignite customer passion, maximize sales growth, and stand out in their marketplace.

SAMPLE TAKEAWAYS:

• Discover the three questions that should drive every decision to protect and enhance your reputation.
• Transform the company mindset towards being known for who you are vs. what you do.
• Harness the three drivers of human behavior to create unshakable loyalty.
• Gain ways to be memorable so customers tell your story to others – in person and on social media.
• Elevate your business by humanizing it and delivering delight.

A compelling and memorable story does more than engage – it moves people, reshaping perceptions and driving change. Ken Schmidt, the mastermind of Harley-Davidson’s resurgence, understands that potent narratives do more than catch attention; they change minds and distinguish your business from look-alike competitors. Leadership’s role is the engine that drives this process forward, fostering a culture where storytelling becomes the rocket fuel for this change.

In this presentation, Ken delivers a strategic framework for organizations to redefine their narratives, guiding leaders and teams to uncover the core of their organizational identity and craft stories from within and beyond their walls. 

Through vivid real-world examples, Ken illustrates how authentic storytelling can elevate brands to a place of prominence and trust. This keynote doesn't just inspire; it redefines how organizations live out and communicate their uniqueness, forging indelible connections that turn casual customers into loyal champions.

Sample Takeaways:

• Elevate the likeability of your business by crafting stories that delight customers.
• Uncover the three core elements behind every memorable story that's ever been told.
• Learn how to craft vocabulary that breathes new life into the seemingly familiar or mundane.
• Find your three most memorable and distinguishing storylines.
• Tap into underutilized opportunities to share stories.
• Discover simple tools that encourage employees to become storytellers.

“How do you want to be talked about and what are you doing to make that happen?” Ken Schmidt reminds people that we are a story-telling species and getting noticed by customers or even in your own organization is about being memorable. Saying or doing what people expect doesn’t make you – or your business – stand out.

In this talk Ken shows how to make a lasting impact. It starts with answering three key questions about how you want to be remembered. Ken reminds audiences that what people remember about you is dependent on how you make them feel about themselves. It’s more important to be interested – not interesting.

Ken shares lessons learned from a celebrated career at Harley-Davidson and beyond to show how to build a personal brand that will fast track your career in today’s dynamic landscape.

SAMPLE TAKEAWAYS:

• Identify your unique qualities and how you want to be remembered.
• Hear ways to make others feel good about themselves.
• Learn how to take an active role in meetings and actively participate.
• Understand that by encouraging others to share their stories, you can then share yours.
• Ways to continuously improve your personal brand by focusing on R&R (Remember & Repeat).