Lior Arussy
Lior Arussy transforms organizations with proven strategies in customer experience and strategy execution, driving profound, lasting change.
Why you should book Lior Arussy for your next event
- Founded Strativity Group, a distinguished firm specializing in customer experience consulting, journey mapping, and business growth strategies.
- Enabled Mercedes-Benz to achieve the coveted #1 position in global customer satisfaction, setting industry benchmarks.
- Author of 7 influential books on business strategy, customer experience optimization, and achieving organizational excellence.
Lior Arussy, a global leader in Customer Experience and Strategy Execution, drives unprecedented business transformations worldwide. With a proven track record in elevating customer satisfaction and profitability for top brands like Mercedes-Benz and Johnson & Johnson, Lior's innovative methodologies ensure tangible results. As founder of the Strativity Group, he pioneers customer experience consulting and empowers organizations through insightful keynotes and strategic insights.
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Keynotes
Keynote by Lior Arussy: The One and Only – The Gen AI-Empowered Customer
Over the past two decades, digital transformation has profoundly redefined customer expectations, roles, responsibilities, and, most significantly, the very concept of customer value. In the realm of business, value creation can be categorized into two fundamental approaches: one driven by inspiration, the other born of desperation. The former involves the creation of remarkable value, leading to the accrual of profit margins, while the latter is characterized by a mere following of established trends.
The emergence of Artificial Intelligence (AI) has catapulted customers to a new pinnacle of empowerment. Customers are now not only consumers but creators and the embodiment of brand identity. This transformative role has restructured the future engagement model, compelling organizations to revisit their value creation and delivery strategies within the context of redefining customer relationships.
In this presentation, we embark on a journey that covers four crucial dimensions:
The Evolution of Customer Value:
We will trace the evolution of customer value from the agrarian era to the Gen AI era, highlighting the profound shifts that have occurred along the way.
The New Customer Personality – The One and Only:
We delve into the concept of the "One and Only" customer, who, in the age of Gen AI, demands an entirely new level of co-created engagement.
Engaging with the One and Only Customer:
We will explore innovative strategies for engaging with this empowered customer, reimagining customer interactions in a manner that resonates with their distinct individuality.
Inspiring and Creating Relevant Value:
We'll provide insights into methodologies for inspiring the One and Only customer and delivering value that is not just meaningful but also profitable.
This presentation aims to illuminate the profound impact of Gen AI on the customer mindset. Through real-life examples, we will illustrate the challenges and opportunities presented by this evolving landscape. The audience is encouraged to adapt their practices, embracing change to meet the demands of this new breed of customers, who expect nothing less than future-ready, profitable value in their brand experiences.
The emergence of Artificial Intelligence (AI) has catapulted customers to a new pinnacle of empowerment. Customers are now not only consumers but creators and the embodiment of brand identity. This transformative role has restructured the future engagement model, compelling organizations to revisit their value creation and delivery strategies within the context of redefining customer relationships.
In this presentation, we embark on a journey that covers four crucial dimensions:
The Evolution of Customer Value:
We will trace the evolution of customer value from the agrarian era to the Gen AI era, highlighting the profound shifts that have occurred along the way.
The New Customer Personality – The One and Only:
We delve into the concept of the "One and Only" customer, who, in the age of Gen AI, demands an entirely new level of co-created engagement.
Engaging with the One and Only Customer:
We will explore innovative strategies for engaging with this empowered customer, reimagining customer interactions in a manner that resonates with their distinct individuality.
Inspiring and Creating Relevant Value:
We'll provide insights into methodologies for inspiring the One and Only customer and delivering value that is not just meaningful but also profitable.
This presentation aims to illuminate the profound impact of Gen AI on the customer mindset. Through real-life examples, we will illustrate the challenges and opportunities presented by this evolving landscape. The audience is encouraged to adapt their practices, embracing change to meet the demands of this new breed of customers, who expect nothing less than future-ready, profitable value in their brand experiences.
Lior Arussy
Customer Experience Transformation Expert
Lior Arussy is distinguished for his ability to inspire and empower teams to surpass customer expectations through strategic insights and actionable methodologies. With a career rooted in executive positions at Hewlett-Packard and enriched by over 200 successful corporate transformations worldwide, Lior understands firsthand the critical link between empowered employees and exceptional customer outcomes. His approach revolutionizes traditional change management, placing emphasis on fostering a customer-centric culture that drives sustainable growth and profitability.
Booking Lior Arussy for your event means equipping your audience with invaluable tools proven to elevate customer satisfaction and propel organizational success. His keynote addresses resonate with diverse audiences, from Fortune 500 companies to emerging startups, offering practical strategies in customer experience enhancement, employee engagement, and strategic clarity. As the founder of Strativity Group, Lior continues to lead the forefront of customer experience consulting, journey mapping, and business growth strategies globally.
Lior Arussy's impact extends beyond theory; he is the author of seven influential books and a respected contributor to prominent publications such as Harvard Business Review and The Wall Street Journal. His insights have been featured on major media platforms, solidifying his reputation as a sought-after expert in transforming businesses through innovative customer-centric practices.
For organizations seeking to differentiate themselves in today's competitive landscape, Lior Arussy delivers keynote speeches that inspire, educate, and empower. Book Lior Arussy for your event and harness his transformative vision to drive meaningful change and achieve unparalleled success in customer experience and strategy execution.
Booking Lior Arussy for your event means equipping your audience with invaluable tools proven to elevate customer satisfaction and propel organizational success. His keynote addresses resonate with diverse audiences, from Fortune 500 companies to emerging startups, offering practical strategies in customer experience enhancement, employee engagement, and strategic clarity. As the founder of Strativity Group, Lior continues to lead the forefront of customer experience consulting, journey mapping, and business growth strategies globally.
Lior Arussy's impact extends beyond theory; he is the author of seven influential books and a respected contributor to prominent publications such as Harvard Business Review and The Wall Street Journal. His insights have been featured on major media platforms, solidifying his reputation as a sought-after expert in transforming businesses through innovative customer-centric practices.
For organizations seeking to differentiate themselves in today's competitive landscape, Lior Arussy delivers keynote speeches that inspire, educate, and empower. Book Lior Arussy for your event and harness his transformative vision to drive meaningful change and achieve unparalleled success in customer experience and strategy execution.
Lior Arussy Video Reel
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Exceptionalize It: Excite Your Customers by OPEN Forum
Watch Lior Arussy in action!
