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Martin Newman

Unlock customer-centric success with Martin Newman, the Consumer Champion who transformed global brands like Burberry and Harrods.

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Martin came to South Africa to deliver his MBA in a Day bootcamp to our senior team. It was a truly insightful day that got us thinking about how we can leverage an even more customer centric approach when dealing with our clients and how we operate as a team, our culture and employee engagement. It was great to get everyone together to discuss new strategies and ways of working as a team. Not only has it given us lots to think about, but we have already implemented many of the quick wins from the day and are already seeing positive results. Martin shared his expertise in a clear, fun and engaging way and ensured everyone interacted and got the most out of the day. He really knows his stuff!

Des Warner

CEO, Synergy

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Why you should book Martin Newman for your next event

Gain actionable insights from Martin Newman’s 40 years of experience with top global brands, equipping your team with the tools to revolutionize customer engagement and drive lasting success.
Learn from Martin Newman’s extensive track record in scaling businesses, including his leadership at Practicology, to implement proven strategies that will future-proof your organization and enhance consumer loyalty.
Apply the strategies that Martin Newman developed through his work with The Customer First Group and Customer Service Action, ensuring your business stays at the forefront of customer-centric innovation.

Unlock unparalleled insights with the Consumer Champion, Martin Newman. With 40 years of experience leading global brands and founding industry-leading consultancies, he transforms customer-centric strategies into measurable success. His bestselling books and proven methods will guide your organization to excel in today’s competitive market by putting the customer first. Elevate your business with Martin’s unparalleled expertise.

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Non-binding request for Martin Newman

Keynotes

Keynote by speaker Martin Newman: Unlocking True Customer Centricity for Sustainable Growth

Are you struggling to transform your customer experience into true customer centricity? Simply providing good service isn’t enough—your entire organization needs to revolve around the customer.

Martin Newman’s keynotes address this challenge by guiding your team on how to embed customer centricity into every facet of your business. With insights from his extensive experience with top global brands, Martin shows how to create an exceptional employee experience, leverage technology for end-to-end customer empowerment, and align your business with genuine values. His approach ensures you not only meet customer expectations but exceed them, turning ordinary interactions into lasting emotional connections.

Book Martin Newman for your event and discover actionable strategies that will drive sustainable growth, enhance customer lifetime value, and future-proof your organization for the next generation of consumers.

Audience Takeaways:

Transform your business by integrating customer focus into every aspect of your operations, from leadership to frontline staff.

Create a thriving work environment that empowers employees, fostering a culture that supports exceptional customer service.

Build stronger customer connections by demonstrating genuine purpose, diversity, inclusivity, and social responsibility.

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Customer Reviews

Des Warner CEO, Synergy

We engaged Martin to deliver his MBA in a day in customer centricity to our team in Oslo. It was a fantastic, inspirational day full of collaboration and insight and has provided us with key opportunities to further improve customer experience and a plan of what we need to do internally to be fully customer centric in the future.

Astrid Kristine Bjerke Marketing Director, Verisure

Martin Newman

Revolutionize Your Customer Experience

Keynote Speaker Martin Newman is a renowned authority on customer centricity and a leading figure in transforming consumer experiences. With over 40 years of experience, Martin Newman has guided some of the world's most prestigious brands, including Burberry, Harrods, and Ted Baker, in revolutionizing their customer service and multichannel operations. His deep expertise in customer behavior and engagement makes him a sought-after motivational speaker who inspires organizations to place the customer at the heart of their business strategy.

As the founder of The Customer First Group and Customer Service Action, Martin Newman has pioneered innovative approaches to enhance customer satisfaction and loyalty. His bestselling books,
The Power of Customer Experience
and
100 Practical Ways to Improve Customer Experience
, are essential reads for any business aiming to elevate their customer interactions.

When you book Martin Newman for your event, you’re securing a speaker who offers not only theoretical knowledge but also practical, actionable strategies that can drive significant improvements in your customer service practices. Martin Newman booking him means investing in transformative insights that will empower your team to excel in a competitive market.

Unlock the potential of your organization by inviting Keynote Speaker Martin Newman to share his expertise and inspire your audience.