Revolutionize Your Customer Experience
Revolutionize Your Customer Experience
UK
Unlock customer-centric success with Martin Newman, the Consumer Champion who transformed global brands like Burberry and Harrods.
Request fees and availability5 out of 5 stars
Martin came to South Africa to deliver his MBA in a Day bootcamp to our senior team. It was a truly insightful day that got us thinking about how we can leverage an even more customer centric approach when dealing with our clients and how we operate as a team, our culture and employee engagement. It was great to get everyone together to discuss new strategies and ways of working as a team. Not only has it given us lots to think about, but we have already implemented many of the quick wins from the day and are already seeing positive results. Martin shared his expertise in a clear, fun and engaging way and ensured everyone interacted and got the most out of the day. He really knows his stuff!
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About Martin
Keynote
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References
Keynote Speaker Martin Newman is a renowned authority on customer centricity and a leading figure in transforming consumer experiences. With over 40 years of experience, Martin Newman has guided some of the world’s most prestigious brands, including Burberry, Harrods, and Ted Baker, in revolutionizing their customer service and multichannel operations. His deep expertise in customer behavior and engagement makes him a sought-after motivational speaker who inspires organizations to place the customer at the heart of their business strategy.
As the founder of The Customer First Group and Customer Service Action, Martin Newman has pioneered innovative approaches to enhance customer satisfaction and loyalty. His bestselling books, The Power of Customer Experience and 100 Practical Ways to Improve Customer Experience, are essential reads for any business aiming to elevate their customer interactions.
When you book Martin Newman for your event, you’re securing a speaker who offers not only theoretical knowledge but also practical, actionable strategies that can drive significant improvements in your customer service practices. Martin Newman booking him means investing in transformative insights that will empower your team to excel in a competitive market.
Unlock the potential of your organization by inviting Keynote Speaker Martin Newman to share his expertise and inspire your audience.
See keynotes with Martin NewmanAre you struggling to transform your customer experience into true customer centricity? Simply providing good service isn’t enough—your entire organization needs to revolve around the customer.
Martin Newman’s keynotes address this challenge by guiding your team on how to embed customer centricity into every facet of your business. With insights from his extensive experience with top global brands, Martin shows how to create an exceptional employee experience, leverage technology for end-to-end customer empowerment, and align your business with genuine values. His approach ensures you not only meet customer expectations but exceed them, turning ordinary interactions into lasting emotional connections.
Book Martin Newman for your event and discover actionable strategies that will drive sustainable growth, enhance customer lifetime value, and future-proof your organization for the next generation of consumers.
Audience Takeaways:
Martin came to South Africa to deliver his MBA in a Day bootcamp to our senior team. It was a truly insightful day that got us thinking about how we can leverage an even more customer centric approach when dealing with our clients and how we operate as a team, our culture and employee engagement. It was great to get everyone together to discuss new strategies and ways of working as a team. Not only has it given us lots to think about, but we have already implemented many of the quick wins from the day and are already seeing positive results. Martin shared his expertise in a clear, fun and engaging way and ensured everyone interacted and got the most out of the day. He really knows his stuff!
Des Warner
We engaged Martin to deliver his MBA in a day in customer centricity to our team in Oslo. It was a fantastic, inspirational day full of collaboration and insight and has provided us with key opportunities to further improve customer experience and a plan of what we need to do internally to be fully customer centric in the future.
Astrid Kristine Bjerke
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