Companies around the world are facing major transformations accelerated by the arrival of new technologies, changes in consumption, increasing competition, company mergers, and a growing need for environmental and social responsibility. Change generates uncertainty not only for leaders but also for employees who are pushed out of their comfort zones, having to adapt and chart an unpredictable future.

To master these situations, leaders must strengthen their teams’ capacity for collaboration across different departments while ensuring the highest level of commitment. Can you guide and motivate them throughout this journey?

This change is essential for organizations to excel and surpass their competitors. It mobilizes the collective spirit necessary to achieve the highest goals, particularly during difficult transformations.

This conference is the culmination of more than a decade of continuous research in the field of Relational Intelligence, enriched by the Olympic spirit of the triumph of collaboration amidst change.

Key Takeaways:

• Elevate your teams to the pinnacle of excellence through emotional leadership.
• Forge powerful and sustainable bonds with your stakeholders even during change.
• Inspire and coach your teams to pursue with conviction common objectives.
• Effectively manage and motivate Millennials and Gen Z employees.
• Empower to your teams and amplify their value to exceed targets.

In this energizing conference, sales and service teams will acquire the skills to reach the pinnacle of excellence in customer loyalty and satisfaction. With her positive winning spirit, Michaela will elevate your teams to olympic heights of emotional and relational intelligence, ultimately enhancing the overall customer experience and emotional bond.

In an era where customers can easily access comprehensive information about products and brands online, possessing high levels of relationship excellence has become paramount to satisfying discerning customers. Crafting a memorable experience for customers is a significant challenge in today's highly competitive business landscape and fast-moving world characterized with information overload.

This keynote is a culmination of over a decade of continuous research in Relational Intelligence, enriched with the invigorating Olympic spirit of collaborative triumph amidst change.

Key Takeaways:

• Explore strategies for boosting sales through emotional and relational intelligence.
• Train your teams to foster emotional bonds between customers and your brand.
• Ensure a memorable experience for discerning customers using luxury giants' tactics.
• Turn today's customers into true advocates, promoting your brand with pride.
• Transcend customer satisfaction and loyalty increasing customer lifetime value.

In a challenging market, is your brand ready to emerge with resilience and appeal? Are you looking to maximize your brand’s potential with a long-term strategy? Do you want to uplift your brand’s perceived value, desirability, and successfully sell to your clients?

This highly engaging keynote is designed to provide you with the insights and tools you need to elevate your brand to new heights. Discover the secrets of the powerful premium and luxury world, where creating
desirability and striving for excellence are paramount.

During this keynote, you will gain inspiration from the luxury sector’s approach to building a strong, desirable brand. Learn how these brands consistently achieve excellence and maintain a competitive edge.

Even if your brand is not currently considered a luxury brand, the principles and strategies discussed will help you attain leadership in your category. You will learn how to enhance your brand’s performance, excel in customer service, and increase the perceived value of your brand.

Key Takeaways:

• Learn and get inspired from the most iconic luxury brands.
• Increase your brand's desirability and uniqueness, making it legendary.
• Learn how storytelling can reach new clients and make your experience memorable.
• Adopt a long-term vision to overtake the biggest competitors in your niche.
• Discover why your brand’s perceived value is key, even if you don’t luxury goods.