Using lessons from his own very successful career as a business leader, Nigel believes managers maintain the status quo while leaders take their organisations to new heights.

How does an organisation get the leadership it needs to thrive? The bad news is, few people are “natural born leaders.” That's why so many organisations suffer from lack of leadership.

Nigel’s High Impact Leadership presentation explains the skills all leaders must develop to impact their people and organisations. But it doesn’t stop there.

Nigel goes on to provide his practical, realistic blueprint for helping individuals develop the skills they need to take their performance to unbelievable new heights.

Nigel focuses on how everyone in your organisation can become more customer-driven and less operations-driven, how to turn moments of misery into moments of magic for your customers, and how to create customer intimacy, retention and satisfaction that leads to customer loyalty.

In his presentation Nigel covers:

• Leading your team to exceptional customer excellence.
• Maintaining service momentum through continuous motivation.
• How to transform an unhappy customer into a happy advocate.
• How to balance loyalty with customer satisfaction.
• How to transform your Customers into your roaming ambassadors.

This presentation is based on Nigel’s most recent book “It’s a Zoo Around Here!” and demonstrates how his simple, yet proven, formula can positively influence others. Managers want to know how to maximize productivity and efficiency from their staff, salespeople need to build a better rapport with customers, employees want to get along with their peers and managers.

In this lively and interactive presentation Nigel illustrates how to decipher personal style first, then identify the styles of others, and finally adjust personal behavior to increase cooperation, relationships and profit.

Times are changing faster and more dramatically than ever before - the technological revolution, global competition, more demanding customers, a tight job market that has turned some employees into “free agents.”

Many companies have gone from distinction to extinction because of their inability to adapt, adjust and master change. Nigel reasons that change is not a force to be feared but an opportunity to be seized, and the choice is ours.

His common sense message of ‘how to’s’ is designed to show what needs to be done, and how individuals, teams and entire organisations need to think in order to move forward successfully and with optimism.