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Paolo Fabrizio

Paolo Fabrizio helps global brands like Toyota and ING Bank transform digital customer service into a powerful business driver.

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Italy

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Paolo did a great job moderating discussion at the Customer Service Summit in New York City.<br>He led two sessions alongside senior representatives, worked autonomously aligning the direction of the panel. I look forward to working with Paolo and will be recommending to my colleagues.

Aaron Jackson

Event Director, Reuters Group

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Why you should book Paolo Fabrizio for your next event

Book Paolo Fabrizio to empower your team with cutting-edge digital customer service strategies, turning interactions into profit-driving assets.
Learn from Paolo’s extensive experience with leading global companies like Toyota and ING Bank, gaining tools to elevate your organization’s customer service.
As the author of The Power of Digital Conversations and founder of CustomerServiceCulture.com, Paolo delivers groundbreaking insights that redefine digital customer service.

Elevate your organization's customer service with Paolo Fabrizio, a renowned Digital Customer Service Consultant and Speaker. With decades of experience and a track record with industry giants like Toyota and ING Bank, Paolo transforms digital interactions into powerful business drivers. As the founder of CustomerServiceCulture.com and author of The Power of Digital Conversations, he delivers actionable insights that engage and inspire. Book Paolo to turn your customer service into a competitive edge.

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Keynotes

Keynote by speaker Paolo Fabrizio: Sell with Customer Service

Customer service is not just a problem solver area. The moment of assistance is indeed decisive to provide valuable assistance to colleagues working in commercial areas (i.e. Marketing and Sales).

Goal: to create awareness of the strategic role that customer service plays as a business driver.

Audience takeaway: sales and customer support CX need one another to achieve challenging business results in a hyper-competitive market.

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Keynote by speaker Paolo Fabrizio: Spread Customer Culture across the entire Organisation

Non customer-facing departments tend to be less aware of how they influence overall customer experience. That's a pain point for many organizations wanting to get to the extra mile to deliver excellently and consistently.

Goal: to raise awareness, engage and involve each department on customer culture as a common business value.

Audience takeaway: each person we have a business conversation with, is a customer. - and all employees of any department are co-responsible to deliver outstanding CX to win them.

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Keynote by speaker Paolo Fabrizio: The Power of Digital Conversations

Innovative companies are aware that taking care of any digital conversation is vital to develop rock-solid relationships with their customer (both external and internal).

Goal: nurturing the cult of excellent digital conversations, optimizing time and quality of any experience.

Audience takeaway: leverage digital support channels differences to add value to each digital conversation.

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Customer Reviews

Aaron Jackson Event Director, Reuters Group

Really enjoyed Paolo's delivery at our conference in Malta. The topic received very positive feedback with very interesting questions from the participants. Paolo also participated in our panel discussion with other CX Leaders and FinTech organizations. We look forward to continuing our collaboration with Paolo.

Joseph Casha Chief Officer Business, iMovo

Paolo Fabrizio

Revolutionizing Digital Customer Service Strategies

Paolo Fabrizio is a leading expert in digital customer service, renowned for his ability to transform how organizations interact with their customers in the digital age. As a keynote speaker, Paolo Fabrizio brings over two decades of experience, offering invaluable insights into leveraging digital platforms to enhance customer experiences and drive business growth. His presentations are rich with real-world examples and practical strategies that empower teams to turn digital conversations into powerful business drivers.

Keynote Speaker Paolo Fabrizio has worked with global brands such as Toyota, ING Bank, and Air Liquide, helping them optimize their customer service strategies. His deep understanding of the digital landscape, coupled with his engaging and motivational speaking style, makes him a highly sought-after speaker for corporate events and conferences.

Paolo Fabrizio motivational speaker is the perfect choice for organizations looking to inspire their teams and elevate their digital customer service capabilities. Whether you're looking to boost customer satisfaction, improve service efficiency, or stay ahead of industry trends, Paolo’s expertise will deliver measurable results. Book Paolo Fabrizio for your event to gain a competitive edge and drive lasting success. For Paolo Fabrizio booking, secure your slot now and transform your customer service approach.