Why settle for “5 Star Service” when you can create a level of Service and Experience that inspires customers to buy more, spend more and return more! WOW Customer Service is the new way to deliver an incredible experience to your customers which can grow your sales, NPS scores and create stories that your customers will share making your business legendary within your industry and beyond!

The WOW philosophy generates real results and brings everyone in your team together to create new ideas and ways to deliver to your customers now and in the future. With the WOW360 interactive system your team can develop and deliver “WOW Moments” across every touch point in your business. WOW Customer Service is the “Firecracker” that will change the way you serve your customers forever!

Key Learning Points:

• Key examples of how some unique individuals have delivered WOW Moments with their customers to create epic results and impressions.
• The Five WOW Moments: Surprise, Excitement, Love, Interest and Delight.
• The key drivers behind each moment and how to use them.
• How WOW Customer Service can create an incredible value proposition to grow the business and create brand loyalty and retention.

Use the WOW 360 Challenge to understand how customers articulate the service and experience within a business and generate new and exciting ideas to create WOW moments across every customer touchpoint.

Customer Experience is the modern way to entice more customers in to your business and get them to buy. If your business were a theatre production, then Customer Service would be your lead role. But the lights, the special effects, even the ice cream, would form part of the experience that your customers buy in to. Customers articulate the experience you offer in 3 distinct ways that are so powerful that they can affect a buy in or buy our decision in just three seconds!

With a WOW Experience, you and your team can create unique moments with every customer to deliver more inspiration to buy and demonstrate more value of your products and services.

WOW360 Key Learning Points:

• Engage your team in a series of live exercises designed to unlock their creativity and come up with new and exciting ideas of how to WOW their customers.
• Identify their “Signature Service” abilities and the strengths needed to maintain them.
• Understand what gets in the way of each team member giving their best and delivering WOW service moments to their customers.
• Merge Sales and Service in to one exciting system to maximise productivity effect.
• Create new ways to deliver WOW Customer Service across every touchpoint in your business.