Great leaders don’t just manage—they take action. This dynamic and engaging keynote challenges leaders to recognize and address the “little things” that shape organizational culture, accountability, and excellence.

Through real-world stories, humor, and practical insights, this session will inspire you to go beyond expectations, take ownership, and create a workplace where small actions lead to big impact. Walk away with actionable strategies to elevate your leadership and transform your team’s culture—one small roach leg at a time!

Key takeaways:

• Discover the six leadership traits (roach legs) necessary to be a successful leader in the new workplace.
• Determine how all six traits work in tandem to enhance your leadership style.
• Learn how to model and communicate these traits back at work to strengthen your leadership pipeline.

The J.O.B.S. Model of Employee Engagement explores the four key drivers that influence how employees feel about their work: Love Your Job, Love Your Organization, Love Your Boss, and Love Your Squad.

Backed by Gallup research, this keynote provides practical strategies for leaders to foster an engaged workforce by strengthening these four pillars. Attendees will leave with actionable insights to create a workplace where employees feel valued, connected, and inspired to perform at their best.

Key takeaways:

• Discover the four essential factors of the J.O.B.S. Model and how they impact employee engagement.
• Analyze how daily tasks shape job satisfaction and develop strategies to help employees find fulfillment in their roles.
• Utilize the model to drive conversations and inspire employee change back in the workplace.

A thriving organizational culture isn’t just about policies—it’s about people who feel engaged, valued, and aligned with a shared purpose.

Using powerful (and hilarious) clips from TV shows like The Office, Ted Lasso, Welcome to Wrexham, The West Wing, and Parks & Recreation, this keynote explores what successful workplace cultures look like—and what to avoid.

Through research-backed insights and real-world examples, attendees will discover practical strategies to build a culture where employees know what’s expected, feel motivated, and love coming to work. Get ready to learn, laugh, and enhance your Culture-Vision through the magic of Tele-Vision! 

Key takeaways:

• Recognize the key elements of a thriving organizational culture and how you can apply them
• Implement strategies that provide employees with clarity, purpose, and benefits to enhance motivation and productivity.
• Demonstrate leadership actions that foster a positive, engaging, and purpose-driven work environment.

While politeness is an important service strategy, excellent customer service is also about being consistent, connected, and creative. This keynote explores how businesses can build lasting customer loyalty by delivering reliable service, forming meaningful relationships, and adding a creative spark to every interaction.

Using real-world examples from Disney and other customer service leaders, this session will provide actionable strategies to ensure customers feel valued and engaged. Attendees will leave with practical techniques to enhance their organization’s customer experience and stand out in a competitive market.

Key takeaways:

• Discover how to establish consistency by implementing clear customer service standards
• Design meaningful connections that foster loyalty, trust, and personalized experiences.
• Apply creativity into customer interactions to make your brand stand out.

Great organizational cultures are built through a deep respect for heritage, a clear sense of purpose, and an intentional focus on the customer experience. This session explores how businesses can apply key lessons from Disney to create a workplace where employees feel connected, engaged, and inspired.

Leaders will learn how to preserve and share company traditions, ensure every team member understands their role in achieving success, and design an immersive experience that keeps customers coming back. With real-world insights from Pete's 13 years at Disney, this session provides practical strategies to add a little magic to any organization!

Key takeaways:

• Preserve and celebrate company heritage and traditions to build a strong sense of pride among employees.
• Clarify organizational purpose so every employee understands their role in delivering exceptional service and achieving company goals.
• Design an immersive customer experience by applying the five senses to create a compelling and memorable “show.” 

In today’s workplace, where quiet quitting, burnout, and disengagement are common, employees may struggle to see the value of teamwork.

This session introduces the R.O.L.E. Model of Teamwork, a practical approach to building stronger teams by fostering relationships, taking ownership, leveraging support, and embracing continuous growth. Attendees will walk away with actionable strategies to elevate their contributions, strengthen team dynamics, and create a workplace where everyone thrives.

Key takeaways:

• Strengthen relationships by building trust, respect, and positive connections with colleagues.
• Take ownership by maintaining awareness and accountability beyond just individual tasks.
• Embrace continuous growth by seeking new learning opportunities and adapting to change.