Pete Blank, CSP

Keynote by Speaker Pete Blank 

PICK UP THE ROACH!  WHY GREAT LEADERS DO THE LITTLE THINGS

• Managers are trained to spend time balancing budgets, organizing workflow and delivering results. Very few have time to stop and focus on the small details. But the details are usually the difference between a mediocre manager and a successful leader. Through a fascinating lesson from a simple roach, keynote speaker Pete Blank will share six simple, yet essential traits that leaders can emulate every day to improve their people, their product, and their property.

Keynote by Speaker Pete Blank

THE DISNEY WAY OF CUSTOMER SERVICE

• If you have ever visited a Disney Theme Park across the globe, you may feel that ‘nobody does customer service like Disney’.  Although the execution is complex, the baseline concepts are quite simple. In this session, you will uncover customer service strategies from Walt Disney himself, and then learn how to apply these lessons to your own organization which will enhance your levels of customer service.

Keynote by Speaker Pete Blank

EMPLOYEE ENGAGEMENT: LESSONS FROM THE MOUSE HOUSE

• Successful companies like The Walt Disney Company are able to keep most of their employees engaged and motivated in the workplace. How do they do it, and what can we learn from them? This session takes a humorous look at how to increase your engagement levels as well as the levels of your co-workers!