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The Secrets of Customer Service Excellence

Robert Spector

travels from Canada, USA

Unlock the Nordstrom Secret! Discover how Robert Spector reveals the keys to a values-driven service culture that boosts customer loyalty and drives success.

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5 out of 5 stars

You understood our customer issues and were able to provide a framework by which our team could understand the implications for providing outstanding customer service.

Pfizer Pharmaceuticals Group See all references

Why you should book Robert Spector for your next event

  • Nordstrom Authority: Benefit from the insights of the leading expert who has interviewed three generations of Nordstrom family leadership, unlocking invaluable lessons in customer service.
  • Award-Winning Author: Leverage knowledge from the acclaimed The Nordstrom Way to Customer Experience Excellence, selected as a Top Business Book by Forbes, to drive your organization’s success.
  • Innovative Insights: Gain valuable knowledge from his latest work, The Century-Old Startup, which details how Nordstrom’s adaptability has kept it relevant since 1901 in a changing market.
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About Robert

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Unlock the secrets to exceptional customer service with a master storyteller who has inspired audiences in over 27 countries. With three decades of expertise and recognition as the leading authority on Nordstrom, Robert Spector delivers invaluable insights on embracing change and fostering a values-driven culture. His engaging keynotes equip your organization with actionable strategies for customer loyalty and employee engagement.

Why you should book Robert Spector for your next event

  • Nordstrom Authority: Benefit from the insights of the leading expert who has interviewed three generations of Nordstrom family leadership, unlocking invaluable lessons in customer service.
  • Award-Winning Author: Leverage knowledge from the acclaimed The Nordstrom Way to Customer Experience Excellence, selected as a Top Business Book by Forbes, to drive your organization’s success.
  • Innovative Insights: Gain valuable knowledge from his latest work, The Century-Old Startup, which details how Nordstrom’s adaptability has kept it relevant since 1901 in a changing market.

Keynote Speaker Robert Spector is renowned for his expertise in customer service culture and organizational change. With over three decades of experience studying the legendary Nordstrom company, Robert has become the leading authority on creating a values-driven service environment that resonates with today’s consumers. His motivational speeches emphasize the importance of embracing change while maintaining a steadfast focus on the customer, making his insights incredibly relevant for businesses navigating today’s dynamic marketplace.

As a motivational speaker, Robert Spector captivates audiences with engaging storytelling and practical strategies, providing them with the tools needed to elevate their organizations. His acclaimed books, including The Nordstrom Way to Customer Experience Excellence, offer valuable frameworks for fostering employee engagement and customer loyalty.

When you book Robert Spector for your event, you not only gain a compelling speaker but also access to a wealth of knowledge that can transform your organization’s approach to service excellence. By focusing on proven methods that have been successfully implemented across various industries, Robert empowers teams to thrive in a customer-centric environment.

Don’t miss the opportunity to inspire your audience. With Robert Spector’s unique insights and engaging presentations, you can set the stage for meaningful change. Contact us today and take the first step toward enhancing your organization’s customer experience.

See keynotes with Robert Spector
Keynote by Robert Spector

Unforgettable Lessons from America’s Customer Service Champions

Prepare to experience an enthusiastically delivered 45 to 60-minute keynote presentation that masterfully blends humor with profound insights. Drawing on a rich background of interviewing hundreds of business owners and organizational leaders from diverse locations such as Toledo, Trinidad, and Tokyo, this engaging talk promises to be both entertaining and enlightening. The result will be a memorable presentation filled with stories and strategies you will refer back to again and again throughout your event, sparking meaningful conversations long after the session ends.

Keynote Topics: 

  • The Nordstrom Way: Lessons from America’s Number One Customer Service Company
  • The Century-Old Startup: How Companies Can Survive and Thrive By Always Adapting
  • The Seattle Effect: Lessons from Amazon, Costco, Starbucks, Nordstrom and Pearl Jam

 

Watch Robert Spector in action!

Spector 2024 video

Watch Robert Spector in action!

DSM Keynote in Valencia, Spain

See keynotes with Robert Spector

References

You understood our customer issues and were able to provide a framework by which our team could understand the implications for providing outstanding customer service.

Pfizer Pharmaceuticals Group

Your brainstorming session was empowering for the managers, many of whom commented about their eagerness to share the outcomes with their teams.

Charles Schwab Institutional

When it comes to customer service, Robert practices what he preaches.

McKesson Corporation

Robert’s insights were most informative. Our audience enjoyed hearing his perspectives.

J.D. Power and Associates

It was a great pleasure to have you with us at our conference in Alicante, Spain. You really left a deep impression. Many people were citing you during the event. Back home in Switzerland, we received a lot of emails from conference participants with your statements included.

DSM Nutritional Products

Many attendees told me your keynote was their favorite part of our company retreat. Your stories resonated and inspired us to do more for our clients.

Anchor QEA

Robert’s entertaining and inspiring keynote presentation resonated with attendees at Starwood’s Leadership Conference. We received many positive comments about his message of customer service and the importance of teamwork and collaboration.

Starwood Hotels and Resorts

Your presentation was fabulous and extremely well received by all of the attendees.

Luxe Home Boutiques

A terrific presentation for our group. Your delivery was very professional, fluid, and you were perfectly in control. In addition, your audience participation was masterfully handled.

Mobile Mini Inc

We have had Robert speak at three of our events. He is always well-prepared, and we have found him very willing and able to tailor his message to different audiences. His message is timely and thought provoking.

Formula 4 Media
Non-binding request for Robert Spector

Send a simple request. You’ll get a quick reply with fees and availability

  • This field is for validation purposes and should be left unchanged.
Robert Spector
Robert Spector

5 out of 5 stars

You understood our customer issues and were able to provide a framework by which our team could understand the implications for providing outstanding customer service.

Pfizer Pharmaceuticals Group See all references

Keynote topics with Robert Spector