Canada, USA
Unlock the Nordstrom Secret! Discover how Robert Spector reveals the keys to a values-driven service culture that boosts customer loyalty and drives success.
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You understood our customer issues and were able to provide a framework by which our team could understand the implications for providing outstanding customer service.
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About Robert
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Keynote Speaker Robert Spector is renowned for his expertise in customer service culture and organizational change. With over three decades of experience studying the legendary Nordstrom company, Robert has become the leading authority on creating a values-driven service environment that resonates with today’s consumers. His motivational speeches emphasize the importance of embracing change while maintaining a steadfast focus on the customer, making his insights incredibly relevant for businesses navigating today’s dynamic marketplace.
As a motivational speaker, Robert Spector captivates audiences with engaging storytelling and practical strategies, providing them with the tools needed to elevate their organizations. His acclaimed books, including The Nordstrom Way to Customer Experience Excellence, offer valuable frameworks for fostering employee engagement and customer loyalty.
When you book Robert Spector for your event, you not only gain a compelling speaker but also access to a wealth of knowledge that can transform your organization’s approach to service excellence. By focusing on proven methods that have been successfully implemented across various industries, Robert empowers teams to thrive in a customer-centric environment.
Don’t miss the opportunity to inspire your audience. With Robert Spector’s unique insights and engaging presentations, you can set the stage for meaningful change. Contact us today and take the first step toward enhancing your organization’s customer experience.
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You understood our customer issues and were able to provide a framework by which our team could understand the implications for providing outstanding customer service.
Your brainstorming session was empowering for the managers, many of whom commented about their eagerness to share the outcomes with their teams.
When it comes to customer service, Robert practices what he preaches.
Robert’s insights were most informative. Our audience enjoyed hearing his perspectives.
It was a great pleasure to have you with us at our conference in Alicante, Spain. You really left a deep impression. Many people were citing you during the event. Back home in Switzerland, we received a lot of emails from conference participants with your statements included.
Many attendees told me your keynote was their favorite part of our company retreat. Your stories resonated and inspired us to do more for our clients.
Robert’s entertaining and inspiring keynote presentation resonated with attendees at Starwood’s Leadership Conference. We received many positive comments about his message of customer service and the importance of teamwork and collaboration.
Your presentation was fabulous and extremely well received by all of the attendees.
A terrific presentation for our group. Your delivery was very professional, fluid, and you were perfectly in control. In addition, your audience participation was masterfully handled.
We have had Robert speak at three of our events. He is always well-prepared, and we have found him very willing and able to tailor his message to different audiences. His message is timely and thought provoking.
Send a simple request. You’ll get a quick reply with fees and availability