Customer Experience Transformation Expert
Customer Experience Transformation Expert
USA
Lior Arussy transforms organizations with proven strategies in customer experience and strategy execution, driving profound, lasting change.
Request fees and availability5 out of 5 stars
Lior, as usual, you were a machine up there. How you do it (without teleprompters) is unbelievable. I really appreciate all the coordination and execution that went into this. You are a class organization, that gave us 110% and in my experiences with other partners, you stand out as one that AMAZED me.
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About Lior
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Lior Arussy is distinguished for his ability to inspire and empower teams to surpass customer expectations through strategic insights and actionable methodologies. With a career rooted in executive positions at Hewlett-Packard and enriched by over 200 successful corporate transformations worldwide, Lior understands firsthand the critical link between empowered employees and exceptional customer outcomes. His approach revolutionizes traditional change management, placing emphasis on fostering a customer-centric culture that drives sustainable growth and profitability.
Booking Lior Arussy for your event means equipping your audience with invaluable tools proven to elevate customer satisfaction and propel organizational success. His keynote addresses resonate with diverse audiences, from Fortune 500 companies to emerging startups, offering practical strategies in customer experience enhancement, employee engagement, and strategic clarity. As the founder of Strativity Group, Lior continues to lead the forefront of customer experience consulting, journey mapping, and business growth strategies globally.
Lior Arussy’s impact extends beyond theory; he is the author of seven influential books and a respected contributor to prominent publications such as Harvard Business Review and The Wall Street Journal. His insights have been featured on major media platforms, solidifying his reputation as a sought-after expert in transforming businesses through innovative customer-centric practices.
For organizations seeking to differentiate themselves in today’s competitive landscape, Lior Arussy delivers keynote speeches that inspire, educate, and empower. Book Lior Arussy for your event and harness his transformative vision to drive meaningful change and achieve unparalleled success in customer experience and strategy execution.
See keynotes with Lior ArussyOver the past two decades, digital transformation has profoundly redefined customer expectations, roles, responsibilities, and, most significantly, the very concept of customer value. In the realm of business, value creation can be categorized into two fundamental approaches: one driven by inspiration, the other born of desperation. The former involves the creation of remarkable value, leading to the accrual of profit margins, while the latter is characterized by a mere following of established trends.
The emergence of Artificial Intelligence (AI) has catapulted customers to a new pinnacle of empowerment. Customers are now not only consumers but creators and the embodiment of brand identity. This transformative role has restructured the future engagement model, compelling organizations to revisit their value creation and delivery strategies within the context of redefining customer relationships.
In this presentation, we embark on a journey that covers four crucial dimensions:
This presentation aims to illuminate the profound impact of Gen AI on the customer mindset. Through real-life examples, we will illustrate the challenges and opportunities presented by this evolving landscape. The audience is encouraged to adapt their practices, embracing change to meet the demands of this new breed of customers, who expect nothing less than future-ready, profitable value in their brand experiences.
Lior, as usual, you were a machine up there. How you do it (without teleprompters) is unbelievable. I really appreciate all the coordination and execution that went into this. You are a class organization, that gave us 110% and in my experiences with other partners, you stand out as one that AMAZED me.
My pack loved you!! You were super engaging and gained immediate credibility. I especially loved how you were able to get people to speak while making them feel comfortable. The group was clearly transparent and 100% engaged.
Thank you again and again for always surprising, delighting and exceeding our expectations.
Just a quick note to let you know that your presentation Wednesday was a huge hit. I continued to get comments from the team throughout the next 2 days about the impact it made on them. You really helped push this over the top -- we have full commitment from the Executive Leadership Team.
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