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Marc Gordon

Internationally recognized Customer Experience expert empowering organizations to inspire loyalty, increase sales, and reduce employee stress. Book Marc Gordon for transformative keynotes.

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Marc was amazing. His material was relevant to our industry and his delivery style was warm, engaging, and entertaining. I know all our front-line representatives will perform at a higher level thanks to Marc’s presentation.

Preet Bains

Key Accounts Manager, Chanel

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Why you should book Marc Gordon for your next event

Ignite Transformation: Marc Gordon's keynote speeches empower organizations to transform their customer experience, drive sales growth, and foster customer loyalty. Gain the tools and insights needed to revolutionize your business.
Inspire and Motivate: Marc Gordon's dynamic and captivating speaking style engages audiences, leaving them inspired and motivated to take immediate action. Fuel your team's drive and create a culture of excellence with his impactful messages.
Global Impact: Marc Gordon has shared his strategies with thousands of managers and front-line staff virtually, breaking geographical boundaries. Access his global perspective and create a customer experience that resonates across borders.

Looking for a dynamic keynote speaker who delivers powerful results? Look no further than Marc Gordon, the renowned motivational speaker who can ignite your audience and drive your event to new heights. With Marc Gordon, you'll experience the perfect blend of inspiration and actionable strategies, guaranteed to leave your attendees motivated and eager to implement change. Don't miss out on the opportunity to book Marc Gordon for your upcoming event. Elevate your audience's experience, boost sales, and create a lasting impact. Contact us now to secure your Marc Gordon booking and make your event truly unforgettable.

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Keynotes

Keynote by Marc Gordon: SELLING HAPPINESS: How to create customer experiences that inspire loyalty and increase sales

Services can be copied. Products can be replicated. The only thing that truly defi nes a company is the experience it delivers to every customer. The most successful companies know that customer experience is the most impactful trait that leads to long term success. On average, companies that focus on customer experience see an 80 percent increase in revenue.

The question is where to start. Simply trying to wow customers can be expensive and use up valuable resources. The fact is that consistently delivering fulfilling customer experiences doesn’t have to be diffi cult or expensive. And when done right, the results are greater customer loyalty, higher sales, and lower costs.

In this entertaining presentation, Marc shows you what it takes to become a customer experience champion. Using real world stories and innovative strategies, he will reveal what your customers really want and how easy it is to provide it. Attendees will be able to immediately start delivering experiences that build stronger, healthier customer relationships.

Who should attend:

Business owners and managers who want to attract new customers and keep current ones

Key Takeaways:

The three secrets to delivering experiences that keep customer coming back – in any industry.

Why providing great customer service should be a last resort – and what you really need to focus on.

Know what your customers are thinking and how to respond in a way that wins trust.

Why exceeding customer expectations could be hurting your business.

What every customer wants, even if they don’t know it.

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Keynote by Marc Gordon: THE AI EXPERIENCE: How to avoid costly mistakes when using AI for customer service.

Is AI ready to deliver better customer experiences? The question should be: Are your customers ready for experiences delivered by AI?

Companies from all industries are looking to AI to streamline their interactions with customers. From order processing and technical support to product information and customer service, there is a belief that AI can replace humans. And save money at the same time.

But we know that what AI brings in speed and efficiency, it lacks in understanding and empathy. And this often results in customers becoming frustrated, compelling them to seek out your competitors. And staff who see their jobs at risk from AI tend to be less productive and more stressed. Often resulting in poor customer service and a higher cost per call.

In this presentation, Marc provides ideas and strategies to help any organization understand how AI can deliver more positive customer experiences, keep staff motivated, and improve efficiencies. Sharing real world examples along with his innovative approach to customer experience, Marc brings a practical approach delivered through entertaining stories and observations.

Who should attend:

Customer Service Managers

Technology and Customer Experience Executives

Call Centre Managers

Key Takeaways:

Discover how AI can strengthen or ruin customer experiences.

See real world examples of how AI has impacted customer service.

Learn the strategies that will make AI a success for your organization.

Discover how AI can help your staff deliver better service and become more efficient.

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Keynote by Marc Gordon: NO APOLOGIES NEEDED: How to turn upset customers into loyal fans

No matter how much you try, sometimes things won’t go right. And this can result in an unhappy customer. Organizations show their true colours when they deal with unhappy customers. Company culture, employee training, and policies all contribute to the outcome of such situations.

In this presentation, Marc explores and debunks the myths of customer service. How far should you go to keep a customer happy? What would be considered an ideal outcome? Should every customer be treated the same? You’ll learn the art and science of dealing with unhappy customers from any industry. And how to handle their issues – rational or otherwise – by offering practical, manageable solutions that lead to a mutually beneficial outcome.

Marc will also share strategies to deflate emotional situations and keep everyone focused on the solution rather than the problem. Delivered with Marc’s brand of humour and storytelling, this presentation is designed for management, customer service staff and anyone that deals with customers.

Who should attend:

Customer Service and Call Centre Managers

Front line customer service staff

Business owners who deal directly with customers

Key Takeaways:

Discover who the most important person is in the conversation, and how you can leverage that for a better outcome.

How to avoid common pitfalls that result in employees getting stressed and customers leaving angry.

Why apologizing to the customer may be the worst thing you can do, and what they really want to hear mfrom you.

Learn how to keep your emotions in check, even when the customer can’t.

Discover the three goals any successful customer service program must accomplish.

Why being contacted by an unhappy customer can bring your company greater success.

Learn ways to identify and prevent issues that become recurring headaches for customers.

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Customer Reviews

Preet Bains Key Accounts Manager, Chanel

Marc was bang on with his messaging. His presentation was bang on. He said what we needed to hear. He was entertaining and informative and elevated our entire event. We could not have asked for more.

Rick Baird President and CEO, Toshiba Canada

Marc brought massive value to our event. He was humble, thought provoking, and full of positive energy. Everyone loved him.

Dr. Sepehr Tarverdian CEO, World Management Forum, Iran

Marc’s presentation was a welcome addition to our event. His presentation style was refreshing and very entertaining. We received great responses from our team members.

Marcy Graham VP of Sales, Mondelez International

What Marc shares is important for every company. You can’t just jump into AI. This presentation gives you a plan for successful implementation.

Krishna Chowdhury Regional Sales Manager, Bell

Understanding AI means understanding how it can work with existing infrastructure to create a positive outcome. Marc does an amazing job of illustrating this.

Zac Rivera Director - Global Products and Engineering, Calltower

An insightful and entertaining presentation that gives us a lot to think about. Marc’s understanding of customer experience takes the subject of AI to another level.

Lesley Moulas Sr. Director Technology, Rogers Communications

A powerful presentation that inspired us to re-examine a number of our customer service policies and procedures. I believe we will be a better company because of it.

Rafael Arroyo Market Manager, Travelocity

Marc Gordon

Boost Customer Loyalty: Unleash Marc Gordon's Keynote Magic!

Are you searching for a keynote speaker who can deliver real results and inspire your organization to reach new heights? Look no further than Marc Gordon, the renowned motivational speaker who has captivated audiences worldwide with his dynamic and impactful presentations. When you book Marc Gordon for your event, you're not just getting a speaker, but a catalyst for change and growth.

As a keynote speaker, Marc Gordon is known for his ability to ignite transformation within organizations. He brings a wealth of experience as an internationally recognized customer experience professional, and his expertise has been sought after by top media outlets, including television, radio, and print. With his proven track record and an endorsement from the esteemed Oprah Winfrey Network, Marc Gordon has earned the reputation of a “marketing superstar.”

What sets Marc Gordon apart is his unwavering commitment to delivering actionable strategies that drive tangible results. His keynotes are not just motivational pep talks; they provide practical tools and insights that can be implemented immediately. By tapping into the science of communication and human behavior, Marc Gordon shows organizations how to create and deliver experiences that inspire customer loyalty, increase sales, reduce employee stress, and boost morale.

When you book Marc Gordon for your event, you gain access to a wealth of knowledge and expertise that has transformed over 200 organizations across three continents. He understands that every business is unique, which is why he customizes each keynote to fit your specific industry, challenges, and goals. Whether you're in retail, hospitality, finance, or any other sector, Marc Gordon's insights and strategies can be tailored to your organization's needs.

Marc Gordon's impact goes beyond borders. With the ability to deliver virtual keynotes to thousands of managers and front-line staff, he breaks geographical constraints and ensures that his message reaches global audiences. His international perspective and cross-cultural understanding give you a competitive edge in today's interconnected business landscape.

When you book Marc Gordon for your event, you're making an investment in your organization's future. You're choosing a speaker who will not only inspire and motivate your team but also equip them with the tools and strategies needed to drive real change. The value proposition is clear: by leveraging Marc Gordon's expertise, you can transform your customer experience, increase sales, reduce stress, and enhance morale.

Don't miss out on the opportunity to book Marc Gordon for your upcoming event. Elevate your audience's experience, boost your organization's performance, and leave a lasting impact. Contact us now to secure your Marc Gordon booking and unlock the path to success.