What is hospitality? While most people think first of the hospitality industry—hotels, restaurants, and travel. But this talk focuses on an old-fashioned notion of hospitality that drives a competitive advantage in any business: caring for others. We all know that the best memories are rooted in feelings, and in this talk, you’ll learn how to create memories that last a lifetime—through your employees.
Key takeaways from this keynote speech may include:
The true meaning of hospitality in the context of work
Techniques to make your employees and customers feel safe, valued, and appreciated
The effect that hospitality at home has on staff’s understanding of hospitality at work
Methods for interweaving hospitality throughout your workplace culture in a way that drives results
Best-fit audiences:
Keynote speaker Susan Salgado’s core philosophy in business is that companies will achieve their best results when employees feel appreciated by employers. This talk is best suited to executives and senior leaders of customer-focused companies of all sizes, and across all industries, who are willing to look inside their companies to understand how to best relate outside of their companies. Susan’s philosophies, stories, and examples as a keynote speaker will be adjusted to suit your business’s goals of delivering exceptional customer experience.
From your customers, to your vendors, to your investors, to your community at large, employees must be ambassadors of your brand. It’s up to you, the leader, to extend the same sense of care—or hospitality—to your team that you hope is shared with each of your stakeholders.