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Teri Yanovitch

Teri Yanovitch: Elevate Your Service Excellence! Unlock unparalleled customer satisfaction with Teri's proven strategies.

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Teri, everyone was so pleased with last week's program with you as the speaker. I'd say you were a big hit! Your<br>topic was relevant, your delivery very engaging and interactive, and the participants left with very specific take-aways.

Karen Sistare

ASTD

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Why you should book Teri Yanovitch for your next event

Service Excellence Transformation: Teri Yanovitch equips your team with actionable strategies to elevate customer service, resulting in increased customer loyalty and business growth.
Enhanced Brand Reputation: Booking Teri Yanovitch enhances your organization's reputation for exceptional service, setting you apart from competitors.
Author of 'Unleashing Excellence': Teri Yanovitch's book serves as a comprehensive guide to achieving ultimate customer service, making her an invaluable resource for your organization's success.

Unlock the path to unparalleled success with Teri Yanovitch! Elevate your organization's customer service culture to new heights and watch your profits soar. Teri's proven strategies and world-class expertise guarantee to transform your team into service champions. Don't miss this opportunity to revolutionize your service culture. Book Teri now for a keynote that will drive results!

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Keynotes

Keynote by speaker Teri Yanovitch: The Magic of the “Pixie Dust” – Customer Service, A Way of Life for Disney

How do you translate Disney’s incredible 60 year success into simple strategies and tactics that any organization can apply? This program takes a look at how Disney engages the hearts and minds of its employees to want to deliver “the extra”, even with no one watching. It explores how they consistently deliver a seamless experience through a common set of defined behaviors that become a way of life in both internal and external service situations. Through personal stories and anecdotes, audience participants learn how Disney separates itself from its competition. If you want to catapult your organization from offering ordinary customer experiences to extraordinary experiences, like Disney does, the lessons learned can be easily translated to your industry.

Participants will:

Learn how to engage employees through a common vision that inspires and motivates

Explore a set of behaviors that become guidelines to decision-making

Understand the four elements that create a differentiation in the customer experience

Learn why it feels “magical” and how you can strengthen your brand to feel magical

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Keynote by speaker Teri Yanovitch: Unleashing Excellence: How to Deliver World Class Service

Superior customer service can be an essential source of strength and brand as companies look to differentiate themselves from their competition. Everything your customers see, hear, smell and touch has an impact on the perception of their experience and of your organization. This program shares techniques and tools that allow you to immediately apply and raise your current level of service to a higher level of extraordinary service. Attendees will learn how to create a seamless experience of service excellence for both internal and external customers.

Participants will:

learn how to look through the lens of the customer

recognize Everything Speaks in your physical environment

learn how to create small but impactful Wows for your customers

identify ways to make it easy to do business with your organization

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Keynote by speaker Teri Yanovitch: Creating a Culture of Service Excellence

The delivery of excellent service should be viewed as a way of life within an organization. World-class customer service doesn’t just happen, it must be planned and managed if it is to be delivered consistently. This means ingraining it into the fabric of the organization so that it becomes known that service excellence is “how we do business”. To do this, a service philosophy and service standards need to be established so all employees know the expectations of how to deliver great service. The customer experience must be orchestrated to ensure all opportunities to create exceptional and memorable moments will happen consistently. This program will identify the leadership actions needed to create and sustain a culture of service excellence.

Participants will:

learn how to develop a Service Philosophy and Service Standards

identify the critical elements that affect the customer experience

learn the systems and processes that structure a culture of service excellence

identify touch point opportunities to Wow the customer

learn how to create Service Heroes of your employees

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Customer Reviews

Karen Sistare ASTD

THANK YOU for being with us. I regret we did not have more time to hear your stories. You were delightful and the<br>survey feedback on you is a 5 out of 5! I hope we can do business again someday!

Lois Hegland RSM McGladrey

To say that you were a “hit” at our Senior Management Conference this last week on St. Simons Island would be an<br>understatement. I’ve received numerous compliments regarding your presentation and the quality of the content. As a<br>plus, those who had the opportunity to visit with you liked you personally as well. Thanks again for a terrific experience.

Richard A. Collinsworth Security Bank

Teri Yanovitch

Exceptional Customer Experiences

Teri Yanovitch is a highly sought-after keynote speaker, celebrated for her exceptional contributions to the world of service excellence. With over three decades of experience, she is a true luminary in her field, offering organizations a wealth of knowledge, insights, and strategies to elevate their customer service to unprecedented levels.

Teri's journey towards becoming a service excellence catalyst began with her foundational years as the Regional Southeast U.S. and Caribbean trainer for the Hertz Corporation. During this period, she honed her skills in delivering exceptional customer experiences, laying the groundwork for her future endeavors.

Her passion for service excellence led her to the prestigious Disney Institute, where she served as a speaker. In this capacity, Teri had the privilege of sharing Disney's legendary customer service principles with organizations worldwide. Her tenure at Disney not only deepened her understanding of customer-centric cultures but also earned her accolades for her ability to translate these insights into tangible results.

Teri's career trajectory continued to ascend as she assumed an executive role with Philip Crosby Associates, a pioneering force in total quality management. Here, she facilitated cultural transformations within organizations, spearheading their journeys toward excellence. Her expertise in implementing quality-driven strategies became a hallmark of her career.

In 1991, Teri founded her own firm, T.A. Yanovitch, Inc., where she crystallized her passion for helping organizations cultivate cultures of service excellence. Her client portfolio reads like a “who's who” of industry leaders, including AAA, Marriott, Subway, America's Blood Centers, and Florida's Turnpike, among others. Teri's influence transcends boundaries, proving her ability to adapt and apply her wealth of knowledge across diverse sectors.

Teri Yanovitch is also the author of the acclaimed book, “Unleashing Excellence – The Complete Guide to Ultimate Customer Service.” This comprehensive guide serves as a testament to her commitment to sharing her expertise and guiding leaders towards achieving service excellence and quality.

As a keynote speaker, Teri Yanovitch offers organizations an invaluable opportunity to tap into her vast reservoir of knowledge and experience. Her presentations are not just informative; they are transformational. Teri equips audiences with actionable strategies, inspiring them to foster a culture of service excellence that leads to increased customer loyalty, enhanced brand reputation, and sustainable growth. Her keynotes are customized to address the unique needs of each organization, ensuring practical takeaways that can be implemented immediately.

Teri Yanovitch is more than a speaker; she is a service excellence visionary, a change agent, and a trusted partner in the journey towards organizational greatness. By booking Teri as a keynote speaker, organizations open the door to a world of possibilities, where service excellence becomes a defining attribute and a pathway to unparalleled success.