All kinds of human interactions, socially, culturally, professionally, have the potential of conflicts of different natures. As much as we like it can never be completely avoided.

But how do we respond to and deal with conflicts when they occur? It can be a difficult task indeed and sometimes conflicts escalate and can end up ruining cooperative projects.

Keynote speakers on conflict response deal with various techniques for handling and/or avoiding conflicts. Often the best strategy is more and better communication.

How does one learn the best techniques for conflict response? Is it even possible to steer clear of conflicts? Is this the best strategy or is it sometimes better to have the conflict as long as there is mutual respect, good terms and conditions?