Service culture covers a wide range of service oriented topics, from the way customers, clients, patients, citizens are treated when they buy new shoes or when they order a new passport.

At the heart of service culture is good and efficient service – at least that is the ideal. But if the service culture is bad, often the service is, too.

What is good service culture and how do you make a good service culture? Is there a difference between the service cultures of private companies and public institutions? Who is responsible for service culture?

Keynote speakers dealing with service culture try to shed some light on matters and questions such as these.